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Review Keywords Analysis

  1. CA
  2. NS
  3. Halifax
Parker Plumbing & Heating Ltd
Parker Plumbing & Heating Ltd
Parker Plumbing & Heating Ltd

Parker Plumbing & Heating Ltd

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50 Thornhill Dr Unit 7, Dartmouth, NS B3B 1R9, Canada Get Directions
4.5
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ABOUT   Services Excellence Summary

Parker Plumbing & Heating Ltd. offers expert, skilled services for domestic and commercial heating and plumbing in Halifax, Dartmouth, and the HRM. For more than 15 years, households and businesses have known us as the company that provides unprecedented customer service and effective, reliable results. We can expand and follow trends in the industry, which shows our innovative solutions to heating or plumbing issues. Our business has two divisions: Service and Construction. A range of trucks can be dispatched to your premise, and we can do commercial and residential renovations.

 

SUMMARY   Reviews Summary

The feedback is overwhelmingly positive. Most customers report high service quality and competitively priced. Parker Plumbing easily handles emergencies and ordinary maintenance jobs without much hassle. Their job satisfaction largely arises from their efficiency and the courtesy of their staff. The reviews showed high customer satisfaction rates. However, some people also recommended that they quickly follow up and service repeat customers. This is great customer service and assurance. Beyond fixing our problem, the plumbers provide preventive maintenance and safety advice. Most customers also reported that their houses were better after the workers left than before they arrived. As these changes show, plumbers take pride in their work and have the expertise and professionalism to do the job right. It's clear because of the consistency in the reviews that recommend the company in your area that lives up to the hype.

 

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Pros & Cons

PROS
recommend (4)
great service (2)
great job (2)
highly recommend ... (2)
very professiona ... (2)
fair pricing (2)
quick service (1)
helped me (1)
great work (1)
knows his stuff (1)
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Cons
worst company (1)
horrible (1)

Parker Plumbing & Heating Ltd Reviews: 22. Average Rating: 4.5

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The worst company I have ever dealt with! Worst customer service! I have scheduled the gas connection for stove and dryer appliances for beginning of December. The customer service lady said there will be a technician coming and on that day no one show up and I called the office and the front desk lady rescheduled for the second day. Then, the second day came and no one show up, again, I called the front desk and got told the next day. Then I patiently waited and still no one show up, and I called back again and rescheduled to the next week. I had been doing the rescheduling for four to five times! Finally there was a technician came today and he took a look at my house and called Ron, apparently he is the owner of the company. He advised his technician to leave and pass on the job. I tried to ask them what’s the reason to leave and he refused to tell me and made up an excuse say he can’t put a vent connecting to the dryer. That is quite a ridiculous reason, even I offered to connect the vent myself, the technician still refused the job and left. I have been lived at the house now with no stove and washer and dryer connection for two weeks. The company has kept rescheduling appointments over and over again. The thing is, they could’ve given me a more precise appointment date, and even if they can’t do the job, they should’ve given me a reason why they can’t do it. Anyways, it’s a horrible experience and worst customer service. I would never contact this company again. Be aware!
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