Metropolitan Movers Brampton - Moving Company

I hired Metropolitan Movers to both pack and move my house and I can honestly say this was the worst moving experience that I have ever had. The Packing team arrived 2 hours late, broke things, forgot things and took 3 hours longer than estimated. They estimated 6 hours, but actually took 9 hours. I can accept a little overage, but even after 9 hours, there was much that was not packed. Overall, I guess they weren't horrible, but for the amount of money I paid them, I guess I expected more. The actual move itself, is a completely different story and to be honest, I'm still in shock at how horribly this went. The 2-Truck / 4-Man crew were only 30 minutes late this time, so not as bad as the packing crew, but after that, we hit high speed going downhill.... It was a warm (not hot) day and about an hour into loading the first truck, one of the guys asked if I had any water. I would have assumed they would bring their own refreshments, but whatever....I said, sure, there is a case of bottled water in the refrigerator, help yourself. I didn't realize until much later, just how much they 'helped themselves'. Next to the water in the fridge was a case of beer and at least a dozen Smirinoff and other assorted Vodka coolers. Let's just say that by the end of the day, all of the coolers and about a dozen beer were "missing"... Much to my surprise, I found numerous empty and crushed beer and cooler cans littered all over the driveway at both the old and new houses as well as several crushed cans littered throughout the old house after everything (well....mostly everything) was removed. The crew being *drunk* may have something to do with how horribly the rest of the move went. Originally estimated at 9 hours, the final tally was 15 hours, billed hourly of course. At the end of the day, there were numerous items damaged, broken or simply destroyed. To name just a few of the issues: - 2 mattresses have huge holes torn in the bottom of them - Large chair has a huge hole ripped in the bottom of it - They claimed a Foosball table wouldn't fit down the stairs, I suggested they take the legs off Instead they put it in the back yard. It was completely destroyed when it rained later that night. - They also put 2 powered leather recliners in the backyard. Also destroyed by the rain - It looks like they stood in the doorway and simply heaved things into the garage and shed, as a result a number of items were crushed, torn, and/or broken. - They packed the contents of the refrigerator and stand-up freezer in unmarked boxes early in the day and put them on the truck. Everything melted by the time it got to the new house and I found the boxes containing food and other frozen items. My freezer was definitely less full after the move than it was before, so I'm guessing that I will eventually find a box full of completely spoiled (no longer) frozen food somewhere in my basement as I unpack more boxes. - The desk I've had for over 20 years looks like it was dropped onto the floor of the truck and shoved across a nail or something else which cut a huge groove into the surface, essentially ruining the desk. - This is just a sample of the numerous items that were damaged I called the company to complain and the "supervisor" I spoke with said that this was not possible as this was his 'best crew' and they would never do such things. He then tried to tell me that it was I who had told the crew to put the foosball table and leather furniture in the back yard instead of inside the house or garage. I laughed out loud at the stupidity of what he was trying to sell... He told me to file a claim on their website seeing as they are supposed to be insured against damage. All in all, I estimate the damage/loss of my possessions to be approximately $7,000. And on top of that, I now have to pay someone to come and remove the furniture that was destroyed. It's now been over a month since I filed my claim and I was told last week that they are still 'assessing' the claim and someone would get back to me. Obviously, I'm not holding my breath.