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The Sleep Factory

Name: The Sleep Factory
Address: Brampton, CA
Telephone: +19054539760
Rating: 4.6103

195 reviews

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+19054539760

Open 10:00 AM-6:00 PM now

160 Main St S, Brampton, ON L6W 2E1, Canada Get Directions

adjustable bed BEST Electric Adjustable Bed in Canada BEST Electric Adjustable Bed in Ontario

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ABOUT Services Excellence Summary

Nick Barbieri found his calling when he worked in a mattress factory in Toronto. He saw an opportunity to create a small factory in Kitchener that focuses on selling its products under The Sleep Factory brand. A few years later, Nick realized that the best thing to do was to open local shops in small cities in Ontario and sell only mattresses made in local factories. Soon he started his factory producing Canadian-made mattresses and furniture. Materials and workmanship were second to none in The Sleep Factory. The quality was superior, and the price was right. Canadians produce mattresses and furniture for Canadians. Nick and John Barbieri built on each other's strengths to make The Sleep Factory a successful enterprise. A passionate dedication to customer service is evident in both men. They believe people deserve respect and excellent service, and this extends from their workers to their customers. The fact that many employees have been with The Sleep Factory for over 40 years is a testament to John and Nick's commitment to this philosophy. John's dream of expanding The Sleep Factory's digital store has led to another generation in customer loyalty after 43 years. Online chat eCommerce and next-generation technology and digital marketing are also being supported by third-generation family members. The Barbieri family has satisfied three generations of Canadians with unsurpassed customer service as they started dreaming about a small shop.

SUMMARY Reviews Summary

Reviews for Sleep Factory indicate excellent service and product knowledge from sales representative Sergio Bagnoli. Customers say Sergio is very friendly and professional and helps them find the best mattresses. His guidance, even on selecting mattresses, such as box springs and twin mattresses for children, is exhaustive. Alloy customer payments or help them load into their vehicles are helpful. Many say they will likely be back because of the wonderful service and positive experience. Customers receive the promised satisfaction guarantee. Delivery is fast and easy. There are few stores with good customer service and as many product selections and such great products. Numerous reviewers praised the quality of the mattresses and felt they got a good deal on the price. Regular customers say they are satisfied with the service and will continue to support the store. Mattress shopping? Find Sergio at Sleep Factory.

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Reputation Change over time

Pros & Cons

PROS

recommend (35)

highly recommend ... (16)

very helpful (15)

great customer s ... (11)

very knowledgeab ... (10)

great experience ... (9)

helped me (8)

great service (7)

very friendly (7)

recommended (6)

Cons

rude (2)

never showed up (1)

poor customer se ... (1)

unprofessional (1)

rude customer se ... (1)