Knowledgeable staffFriendly staffExcellent serviceQuick repairsFast turnaroundMechanical expertiseHelpful serviceGreat selectionTrustworthyQuality work
About this business
The business in question is Brant Cycle And Sports Limited, a family-owned bicycle store in Burlington, established in 1985. Three people were on staff when it first opened. Just after it started, this photo was taken at its original location. We moved to our current location in 1997, where we now have over 20 amazing employees.
March 2017 marked our 32nd anniversary, a landmark we were most proud to achieve. The bicycle shop in Burlington is now the oldest full-service sports shop. Please feel free to ask questions or voice concerns. Bike services and repair is our passion, and we aspire to be the best in our community.
Pre-Service Assessment and Written Estimate
We provide a free, no-obligation estimate on the repair cost when you bring in your bike. Our experienced bike professionals will listen to you and share their repair recommendations before giving you all the repair options. Our mechanics are factory professionals who have been expertly trained to service all bike models and makes. We guarantee their work because they are professionally certified. This professional training will also be supplemented several times a year by in-house factory service technicians.
Reviews Summary
Feedback from customers about Brant Cycle is extremely positive, with many customers voicing their satisfaction with the quality of the service and the staff's expertise and friendliness. The road bike from a customer with a cyclist trainer issue was patient and thorough in finding the problem. Tellingly, many of the clients have been buying bikes and accessories from Brant for years, assigning them to trust issues which other shops might not have. Several reviews say that they found it affordable and helpful that the fair treatment and fair charges they got were a great relief to them that many personal recommendations had been spreading in our community. They for Brant since they trust it. They overcame their ebike's issues they had great experiences in their options to resolve the issues of their ebike. When customers have issues with their bikes and need immediate help Brant Cycles is the best shop to visit their staff is ready to assist you no matter what time you visit the timelines and it has a good communication relation to make your advice. They have an incentive that others lack. Brant Cycle is known for its quality customer service and efficient technicians. The customers may trust them. Several customers also cite instances when the Brant crew went the extra mile to assist them. The mechanics offer excellent service and can be trusted for any electronic objects. One customer touched on the expert's honesty when they admitted to botching their work; however, they called the customer in for a free fixed that was free of charge. Brant Cycle is devoted to providing excellent services and gaining the customers' trust, so they will be motivated to come back and give reviews of their job.
Frequently asked questions
7 questions
What do Brant Cycle clients say about the work?
Customers frequently praise the knowledgeable and friendly staff, timely service, and the quality of repairs. Reviewers highlight the expert assistance they receive, with specific mentions of staff like Tim and Bill for their exceptional service.
Does Brant Cycle handle flat tire repairs, and what do customers say about their service?
Yes, Brant Cycle offers flat tire repair among their bike repair services. Customers have expressed satisfaction with the prompt and effective service they receive, often noting the team's willingness to assist with various bike issues.
Can I get a tune-up for my bike at Brant Cycle, and how do customers feel about their maintenance services?
Yes, Brant Cycle provides tune-up services as part of their bike maintenance offerings. Customers appreciate the thoroughness and professionalism of the maintenance team, often mentioning the quality of service received.
What types of bikes does Brant Cycle sell?
Brant Cycle offers a range of bike sales including mountain bikes, road bikes, and various accessories. They are known for having a knowledgeable team to help customers choose the right bike.
Does Brant Cycle sell bike accessories, and what do customers think about their selection?
Yes, Brant Cycle sells bike accessories such as helmets, locks, and water bottles. Customers have noted the excellent selection and quality of products available in-store.
What kind of bike repair services does Brant Cycle offer?
Brant Cycle provides a variety of bike repair services including flat tire repair, brake adjustment, and gear shifter repair. Their experienced staff is dedicated to ensuring customer satisfaction with every repair.