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Connon Nurseries

Name: Connon Nurseries
Address: Hamilton, CA
Telephone: +19056897433
Rating: 4.3168

101 reviews

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+19056897433

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656 Robson Rd, Waterdown, ON L8B 1H1, Canada Get Directions

general contractor Best General Contractors in Canada Best General Contractors in Ontario plant nursery Best Garden & Plant Nurseries in Canada Best Garden & Plant Nurseries in Ontario

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ABOUT Services Excellence Summary

Connon Nurseries has been in Ontario for over 100 years offering growers, wholesalers, and retailers garden products and plants. The Nursery and sales yards in Waterdown(King), Trenton, and Newmarket(King) are available to Landscape Trade Professionals and Home Gardeners.

SUMMARY Reviews Summary

In summary, Connon Nurseries reported positive reviews. Customers praised the store, with many admiring the staff's knowledge and laid-back attitude. Bella and Paul, in particular, were praised for making insightful recommendations to many customers, sometimes beyond their purchase. Moreover, the store was described as well-organized, friendly, and expansive, with a wide selection of high-quality plants and trees. Customers especially said that employees went out of their way to help them complete the complex task of planning a garden; no initial decisions or logistics to worry about. The general trend was the first-rate experience within the premises, making Connon the best nursery for people in this industry.

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Reputation Change over time

Pros & Cons

PROS

very helpful (5)

recommend (5)

great place (4)

highly recommend ... (4)

great selection (3)

high quality (3)

well organized (3)

very knowledgeab ... (3)

very friendly (3)

helpful staff (3)

Cons

rude (2)

pricey (1)

not friendly (1)

not happy (1)

unprofessional (1)

high prices (1)

poor customer se ... (1)

dissatisfied (1)

expensive (1)

go elsewhere (1)

Connon Nurseries Reviews: 101. Average Rating: 4.3

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Reviews (1) Google Reviews (100)

Elizabeth Hutchinson

on Trustanalytica

Fix negative reputation Fix negative reputation

Called today to ask about an amaryllis bulb purchased there and explained that I'd planted this bulb over 3 weeks ago and that it was showing no signs of life. This was an expensive bulb (18.99 for one) and it was supposed to bloom 6-8 weeks after planting or so I thought, for the holidays. Customer service person told me that "bulbs are all different and not on our schedule", that "I need to be patient", and suggested that I may have planted it incorrectly. She didn't ask me to look at the bulb, tell her what I saw or send a photo. I asked if I could get a replacement, one with a green shoot. She said that this was a highly unusual request suggesting I could bring the whole thing in for assessment and that I should wrap it up because it's cold. They would then examine it and check that I'd planted it right. There was no assurance that they would replace it. I explained that I live a good distance away. I got off the phone thinking that it seemed futile to bring her this plant only to have her tell me that I did something wrong or I should just take it back home and wait since the fuel alone to do it might be the cost of the bulb. At no point in the conversation did I feel like this person was on my side, willing to help or make this right. She did not thank me for calling and did not seem to get that this little luxury I bought for Christmas time from them was something I could have bought (not as nice as the variety I got there) from Canadian Tire or Walmart or lots of other places and none of them would have blamed me if it failed, they would have just given me my money back or would have replaced it. I got it from them because it was special for the holidays. For a nursury this may be a small purchase from a home gardener. Imagine, however, if I'd bought the materials to landscape our new house from them and something went wrong? For the big job landscaping in the spring- it seems prudent to go elsewhere.

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