Est. 1980 – We Make Home-Owners Dreams Come True. Your trusted, unsurpassed service, and beautiful results start today! We guarantee that you will feel confident from the first time you contact us. Gerry St. Germain began his career as a summer employee and very rapidly expanded his business. It was then that Gerry’s Roofing & Siding Inc. came into existence, and since then, it has obtained a reputation as one of the most trusted names in Hamilton. At last, we are now able to carry on the values that have made us the shining stars of our industry for so many years. Gerry has decided to retire, and he is passing the business on to Joel Knight and Karena Knight, who are long-standing employees.
Reviews Summary
Gerry's Roofing receives consistently positive reviews. Many customers feel support and service are exceptional, especially from Franco and Roger. A common highlight is the rest of the team's professionalism and efficiency, as homeowners highly recommend them. The same goes for the crews' installation and cleanup. The convenience and stress-free operations are undeniable. They stand out from their competitors in similar ways. Understanding all parts of the process gives customers assurance that their service is trustworthy. Future business is the most significant sign of complete satisfaction with past work. Short timelines and good cleanup continue to pop up. However, the high cost is another recurring complaint. The final outcome is, unsurprisingly, the best feature when disliked. Even on social media, the company sets itself apart from its competitors.
I signed a contract with this company in early April, provided a full 4-week lead time, and even gave a 40% deposit at the time of signing. Everything appeared to be moving forward until just 4 days before the scheduled completion date, when the sales representative informed us they had “misquoted” the project and that it would now cost several thousand dollars more.
This was extremely disappointing and unprofessional. Changing the agreed price at the last minute after a signed contract and deposit had already been provided put us in a very difficult position, especially now that most contractors are already booked for the summer season.
i understand mistakes can happen, but honoring signed agreements and communicating accurate pricing are basic expectations. Unfortunately, our experience showed a lack of accountability and reliability, and I cannot recommend this company based on how this situation was handled.
We are very happy with our new roof, done by Ian, Cole and Alex. We were informed on a timely basis what was happening. The guys were very efficient and even came back Saturday morning to finish the job.
I would highly recommend Gerry’s Roofing!