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McPhail Auto

Name: McPhail Auto
Address: Hamilton, CA
Telephone: +19055456240
Rating: 4.902

102 reviews

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+19055456240

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2117 King St E, Hamilton, ON L8K 1W4, Canada Get Directions

car repair Top Car Repair Body Shops in Canada Top Car Repair Body Shops in Ontario

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ABOUT Services Excellence Summary

McPhail Auto is a household-run business that has provided Hamilton’s automobile needs. Charlie (Chas) McPhail was Ontario’s first licensed mechanic. He owned the Main Garage and Motor Sales in the 1930s at the Tuxedo and Main intersection. Charlie was very dependable. He offered the best services and products, ensuring that he had many repeat clients. Satisfying clients was his source of joy. In 1993, Scott McPhail and Steve McPhail started McPhail Auto. They were the direct grandkids of Charlie McPhail. Both shared a passion for mechanical things and wanted to replicate their grandfathers’ successes. They wanted their clients to have access to the best services and cars. They are committed to providing the best services while anticipating customer needs. Customer service is the most important thing to them. As a family-owned company, they understand this. They focused on customer satisfaction to achieve long-term success. Their reputation is built on trust (McPhail Auto, n.d.).

SUMMARY Reviews Summary

McPhail Auto is a top-notch service that has been given numerous positive reviews. Several customers said that explanation of the service their vehicles needed, and the results, were very thorough, generating long-term trust. They claimed that the staff members never forced them into any decision nor remained professional. Timeliness accuracy characterized the facility, with cars ready at the agreed time. They were surprised when Christine, a charming lady, examined their cars and diplomatically explained findings. This experience was different as they felt other many auto shops. Communication was perfect because customers received analysis reports, and all steps were specified. They were so grateful that McPhail’s prices are very fair compared to the value they received. The facility was not only clean but also effectively caring. Staff members took their cars’ cleaning as if they were new, exceeding their expectations. I would surely refer people to McPhail because I grapple to find such excellent service in any other facility and want others to join me.

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Reputation Change over time

Pros & Cons

PROS

recommend (16)

great service (12)

highly recommend ... (8)

very friendly (4)

excellent servic ... (4)

fair priced (2)

professional and ... (2)

very professiona ... (2)

fantastic experi ... (2)

recommended (2)

McPhail Auto Reviews: 102. Average Rating: 4.9

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Excellent

50%

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Reviews (2) Google Reviews (100)

Margie

on Trustanalytica

McPhail auto is one of the best automotive garages I have ever used. Everything is explained to you in detail with no pressure, your car is ready when they say it will be. The staff are friendly, courteous and professional. I would not hesitate to recommend them to my family and friends.

John

on Trustanalytica

Fix negative reputation Fix negative reputation

Having used this shop before, I went back for a second time. All I needed was a new headlight and a marker light. I used to do that stuff myself, but I'm old and my hands don't work that well anymore. All that follows is directly from my receipt. My car was in their shop for almost exactly fifteen minutes. The side marker replacement bulb cost $01.99. McPails's charged me $42.00 to stick it in, for a total of $43.99 to replace one marker light. The headlight unit cost $21.98. Again, they charged me $42.00 to stick it in, for a total of $63.98. Total cost of changing a burned our headlight and marker light? $122.01. $84.00 for fifteen minutes labour. They sure saw me coming. Definitely a deal for seniors.

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