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The Brick

Name: The Brick
Address: Hamilton, CA
Telephone: +12893910075
Rating: 4.4118

102 reviews

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+12893910075

Open 10:00 AM-9:00 PM now

1267 Barton St E F01, Hamilton, ON L8H 2V4, Canada Get Directions

adjustable bed BEST Electric Adjustable Bed in Canada BEST Electric Adjustable Bed in Ontario

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ABOUT Services Excellence Summary

The Brick opened as an Edmonton store in 1971. Fifty years later, you can now shop from coast to coast with The Brick. Our network now includes 209 stores and 7 distribution centers. We've upheld the same charitable spirit and customer-first approach since our opening. We've also maintained our high-quality products. We couldn't have reached this incredible milestone without you, our customer. We are grateful for all your support over the years. Canadians have chosen The Brick since 1971 to furnish their homes. Our reputation is for high-quality household furniture, mattresses and appliances, as well as home electronics, at affordable prices. It's all about saving you more. Our diverse workforce ensures we deliver on this promise. We want you to feel welcome and heard in our stores. That's why we hire such a warm and diverse team. We are continuously looking for friendly, energetic problem solvers to help us achieve our goals. That's how we stay ahead.

SUMMARY Reviews Summary

Customers are universal in their praise for The Brick sales associates. Rand B, whom one shopper identified for her personalized service, outstands. Numerous customers make reference to the knowledgeable support staff, particularly when it comes to bulk purchases or specific product information. Employee dedication to customer satisfaction shows through even in thoughtful gestures in response to video game consoles for the kids or a coffee when the shopper needed Santa time to think. In any case, management is praised for their high level of staff training, which directly translates to how Norman or Elizabeth helped customers in need. Customer satisfaction at The Brick is also apparent from the steady delivery process, which is both efficient and hassle-free. Sales associates like Rand not only understand the consumers but apply their knowledge the best way possible. The employees go above and beyond to satisfy their customers, who also single out the products' quality, value, and loved it at a reasonable price. Individually, varied customers noted that their experience at The Brick was fantastic and would highly encourage others to shop there. So far, the Brick has developed a team that offers the best customer service where everyone is looking for.

Nima left a 5 star review

★★★★★

On TrustAnalytica

Mar 24

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Reputation Change over time

Pros & Cons

PROS

very helpful (9)

great customer s ... (7)

very friendly (4)

friendly and hel ... (4)

excellent custom ... (3)

great service (3)

friendly staff (3)

recommend (3)

knowledgeable st ... (3)

great experience ... (3)

Cons

horrible (2)

unprofessional (1)

frustrating (1)

would not recomm ... (1)

unhappy (1)

unprofessional (1)

horrible custome ... (1)

disappointed (1)

very disappointe ... (1)

expensive (1)

The Brick Reviews: 102. Average Rating: 4.4

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Reviews (2) Google Reviews (100)

Nima

on Trustanalytica

Just want to thank Rand B for assisting me with my purchase. She was understanding, patient and very helpful and also has good taste. Anyone looking to make a purchase at this location should contact her.

Ines