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McPhail's Cycle & Sports Ltd

Name: McPhail's Cycle & Sports Ltd
Address: Kitchener, CA
Telephone: +15198864340
Rating: 4.67

100 reviews

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+15198864340

Closed Now now

98 King St N, Waterloo, ON N2J 2X4, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in Ontario

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ABOUT Services Excellence Summary

Since 1917, McPhail’s Cycle & Sports has been helping the Kitchener Waterloo community. Our distinguished customer service is our specialty. Employees are usually hired long-term and grow with the company. Many of our staff members start working at a young age and stick with us throughout high school and university. Some also stay on after they graduate. Our staff knows biking and are experienced cyclists. Our team will help you find the right bike for your needs because of their strong knowledge. We sell many bikes, including: • Raliegh, which starts as low as $449.99 • The high-end lines of Specialized and Kona Plus, we also sell parts such as lights, tires, locks, and pumps. We also sell accessories such as child seats, baskets, and baby trailers. Five years ago, helmets became mandatory in Ontario for anyone under 18. Since then, we have sold a substantial amount of helmets. Many people in Ontario have started wearing helmets to avoid getting fined by the police. We have a variety of baby trailers available. They are a great way for families to enjoy cycling. They can be easily converted into joggers. Our bike trading program allows families to get new bikes every year. This provides families with a cost-effective way to make sure that their child always has the right size bike.

SUMMARY Reviews Summary

The reviews reflect McPhail's Cycle & Sports strong reputation for excellent customer service, knowledgeable staff and well-done repairs. Many clients bought bikes, equipment and asked for repairs and rate the store as best in class in the way they offer customer service. They do the purchases of the bike and equipment and the repair needed by customers they also show a high level of knowledge and professionalism. The shop is recognized for its honesty of the staff especially when one thing or the other happened during the transaction and repair. The clients feel comfortable and welcomed in the store. Another point worth noting is that McPhail's cycle and sport do service follow up and you can feel the customer in the service. Its Pros: One customer bought 2 bikes and got basic every possible detail about the bikes that you must have known, but bite your time and no hurry. Processes are long in dealing with the customer, especially when handling the bike during the repair processes. The staff really understand the product and is willing to help the customers every time there is a problem. More, it can also be noted that the employees work over the weekends in order to help the community have their problems solved and maybe take their kids for the sports materials_AspNet 2. people talk positively about McPhail's experience and say they will surely they will come again.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

great service (7)

very helpful (4)

very knowledgeab ... (4)

knowledgeable st ... (3)

friendly staff (3)

great customer s ... (2)

great prices (2)

great experience ... (2)

amazing service (2)

recommend (2)

Cons

very bad service ... (1)

do not come (1)

0 stars (1)

not friendly (1)

awful (1)

rude (1)

they were closed ... (1)