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  1. CA
  2. ON
  3. Kitchener
Surplus Furniture and Mattress Warehouse
Surplus Furniture and Mattress Warehouse
Surplus Furniture and Mattress Warehouse
Surplus Furniture and Mattress Warehouse

Surplus Furniture and Mattress Warehouse

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Open  10:00 AM-8:00 PM now
1295 Courtland Ave E, Kitchener, ON N2C 2N8, Canada Get Directions
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ABOUT   Services Excellence Summary

Surplus Furniture and Mattress Warehouse is a company that has a unique story. In 2002, the company opened its first warehouse in Calgary. Surplus Furniture became a retailer of mattresses and furniture in 2006, and quickly expanded to five locations throughout Canada. These locations are strategically located in Winnipeg, Edmonton, and Calgary. Surplus Furniture has been in business for about twenty years, and its expansion into other provinces, like Nova Scotia and New Brunswick, has shown that their unique strategy is working. Surplus Furniture has been able to realize this vision thanks to its leadership team and staff. They always focus on the growth and success of their plans. They have been successful in using low overhead warehouses to sell top-quality furniture and mattresses from the factory at a discount. These savings are passed on to the customer, who has been able to find a variety of excellent products in each of our locations. Sofas, loveseats, sectionals, couches, chairs, tables, lounges, recliners, television stands, lamp bases, TV stands, TV stands, area rugs, and so many more are available in Surplus Furniture stores, including bedrooms, mattresses, beds, dinettes, bunk bed, accent tables, and more. These discounted products are often half the cost of buying them from another retailer. The staff at Surplus Furniture has been able to achieve all these milestones while providing quality, convenient, and affordable furniture and mattress. They are committed to providing top customer service.

 

SUMMARY   Reviews Summary

Reviews show that customers are largely pleased with the expertise and aspect of Surplus Furniture and Mattress Warehouse. The customers like the immediate availability, warehouse, and inventory. The workers were a great assistance, particularly Victor. Several even claimed that their orders were delivered on the same day as purchase, which was significantly less than what they expected. Customers also reported feeling welcome and appreciated, with one calling the environment stressful but fun. These numerous claims show that the store and its members of staff all aim to satisfy the customer and provide the best possible experience. The prices are said to be good, with discounts often given, and the items are quality. One reviewer said that the company's advantage lies in buying several pieces of furniture at the same time and that this is where he felt the company succeeded. Many customers indicated their intention to return to the warehouse and praised it, which is a significant recommendation. Many customers also mentioned workers by name, emphasizing the workers' significant positive impact on their purchasing experience. The good service is one of the store's strengths according to all the reviews because it made customers buy and feel relaxed and valued. All in all, an excellent sense emerges of excellent customer service and staff.

 

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Jammy left a 1 star review
★☆☆☆☆
On TrustAnalytica
May 01
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very helpful (5)
recommend (5)
great service (4)
great prices (3)
helpful staff (2)
affordable (2)
great experience ... (2)
helped me (2)
nice staff (2)
accommodating (2)
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rude (3)
horrible (2)
expensive (1)
over priced (1)
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upset (1)
expensive (1)
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Surplus Furniture and Mattress Warehouse Reviews: 101. Average Rating: 3.6

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I purchased a sofa for $798 from the Edmonton Surplus Furniture & Mattress Location on July.23rd 2021. The individual that sold me this sofa also sold me a "Total Care VIP Pet Plan 5 year Combo" for $199. This is 25% of my sofa purchase and I only purchased this pet protection plan because I have two cats and the individual that sold me this plan guarantees that all pet incidents are covered under this 5 year total pet care plan. This is not the case... Surplus furniture has third party care coverage and when I submitted my claim to Servco Canada/Ultra Shield they denied that claim stating it was outside the warranty allotted time (not the case) and that the warranty purchased does not cover accumulation of pet damage. This was never communicated to us when we purchased the warranty therefore I contacted surplus to request either they revisit this claim or refund us the $199 that they collected under false pretenses. The individual I spoke with stated nothing can be done on their part as it is up to the third party whom your warranty is with (not communicated to us either on date of purchase) and they cannot refund the $199 that they collected. With Surplus falsely advertising their Pet Coverage and Warranty I will no longer be making any purchases from the business.
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Jammy left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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