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Review Keywords Analysis

  1. CA
  2. ON
  3. Kitchener
The Brick
The Brick
The Brick
The Brick

The Brick

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Open 10:00 AM - 9:00 PM now
125 The Boardwalk, Kitchener, ON N2N 0B1, Canada Get Directions
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ABOUT   Services Excellence Summary

Your office desk is essential in academic, professional, and home life integration. It is a source of order and stress relief, especially when loaded with work essentials and family calendars. An office desk must reflect its intended use and needs to set the tone and style of the room. The Brick offers a wide range of styles and materials for your office desk. Whether you need a modern office for your gaming system, extra desk storage, a document storeroom, or rustic office-decorating to add personality to your home, we’ve got you covered.

 

SUMMARY   Reviews Summary

Several Brick reviews emphasize the exceptional service the store provides customers. The reviewers frequently mention individual salespeople who are attentive and knowledgable about the products, with some mentioning Barry and Kevin. As one reviewer writes, “The customer service is really nice,” and they note that “Kevin at the Bricks, was of great help showing us around and recommended good deals”. Many reviews suggest the sales staff let the customers take their time and don't rush them into making a decision. “Dora is a wonderful sales person,” says one customer, “Her no pressure sales technique created an environment of trust, which is so important when you’re making a big purchase”. This isn’t always easy because as one reviewer comments: “We highly recommend folks to come and ask for Kevin. Kevin took his time and patiently answered all the questions,” said under this circumstance persistence is important and how a normal review can be generated and above all, this particular customer concluded, “He was very knowledgeable and kind and treated my family and me with utmost steadiness”. One reviewer went as far as highlighting how a particular salesperson helped him navigate through the products, and how he managed to save, drawing budget lines and this particular situation is referred to by the customer saying, “Barry was very helpful with helping us select a new bed frame and headboard.])->(These notes say “ Saved me money, Barry was so helpful in choosing and tailored the line items to what we needed”. The store also has great selection and promotions as some of the reviewers say the store’s website has more updates concerning the promotion or any offers that might be present in the store at that time, and when we came across one of the promotion offers according to the customer's experience, they believed “We came to the store during a half-annual sale hence we saved a lot of bucks courtesy of the accommodating staff” . The Brick has regular mattress and sofa sales (Some clients aren't prepared for discounts, and this was like the same case with one other client, he says it was a special day for him to get such promotions, “My husband and I went to the Brick one day unknowingly to us that it was the semi-annual sale! Fortunate for us, as we entered we were received by a welcoming staff who accommodated us.” ). In general, the customer satisfaction level is high, and many comments suggest this is one as when one customer says “After every purchase, we are served at Deseret industries, we realize so much savings, and we get what we need. It was the same situation for us at the Brick since the customer service is excellent, we couldn’t hesitate, and we are happy to come again”. Another customer admires the mattresses on sales and how they could not lack any choices and concluded; “We will keep going back to the Brick because I have never been let down at any one point”. Another reviewer is normally satisfied with customer service and products that the store offers, and this customer endorsed the Brick as the best furniture store in the area, he said “Best furniture store in the area! I had help the moment I entered the store and walked out with a great deal”. The ambiance of the store, in general, is great, with excellent staff, and many clients happy with the in-store experience.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (19)
great experience ... (7)
recommend (7)
highly recommend ... (6)
very knowledgeab ... (5)
helped me (4)
very friendly (3)
recommended (3)
great customer s ... (3)
super helpful (3)
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Cons
unprofessional (1)
waste of money (1)
prices are high (1)
no customer serv ... (1)
not impressed (1)
feel uncomfortab ... (1)
uncomfortable (1)
The Brick Reviews: 104. Average Rating: 4.7
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