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  1. CA
  2. ON
  3. London
Charm Diamond Centres
Charm Diamond Centres
Charm Diamond Centres
Charm Diamond Centres

Charm Diamond Centres

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Open  10:00 AM - 9:00 PM now
1680 Richmond St Ste 028A, London, ON N6G 3Y9, Canada Get Directions
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ABOUT   Services Excellence Summary

Charm Diamond Centres Canada - Canada's Premier Independent Fine Jeweller Charm Diamond Centres is your independent fine jeweller with the most extensive showroom of Canadian diamonds. We cater to everyone, and there should be a diamond or fine piece that suits all budgets. Charm Diamond Centres was founded in 1972 by Richard Calder, beginning Richard's love story. Here at Charm Diamond Centres, we are bound to passion by jewelry and love. Established in 1972 in Dartmouth (Nova Scotia), we have since expanded to over 60 locations across Canada. We are known for fine jewelry and representing the Charm brand. Today, the brand is a beacon of what it means to be proud of our Canadian heritage and cherished as the most prominent independent and family-owned jeweler in Canada. Our Charm Diamond Centres team is excited to share your love story, regardless of whether you prefer to convey your affection with a symbol gift or commemorate an essential event in your life.

 

SUMMARY   Reviews Summary

Charm Diamond Center boasts positive feedback from shoppers for the London location at Masonville and White Oaks. Numerous reviews highlighted the remarkable service provided by employees, with names such as Rob, Brodie, Mary, Dylon, and Mahassen standing out. These staff members are known, so clients consider it a high-quality place to shop. The feedback indicates that the customer service might be the best in the area. Patrons are regularly impressed by the supportive, informative, and non-pushy character of the workers. They also appreciate the care and helpful demeanour given by each team member. The store is said to make people feel at home and comfortable, regardless of the amount they intend to spend. It stands out as a favourite among Jewelers when honing in on specific pieces, diamond selection or custom orders. High engagement levels help customers adapt well to all purchases, especially those planning to wed. The comments also suggest that the management hires professionals who are well-versed in their trade. The store express inventory issues and respond to all queries with clarity, ensuring that each consultation has a happy ending. Most customers praise the store's warranty policy, which provides them with cheap and quality repair services. They always receive good feedback and receive prompt deliveries of their rings. The store's engagement principally informs them of everything about the delivery of their work. Customers' use of this strategy is critical to the success of this plan in the fashion industry. Customers report that they usually exceed their delivery times and even invite their friends to come and enjoy the services. These postings should show that the online store processes their orders before they order a second ring. Customers appreciate the programs connected to the website, as well as the services that include virtual interactions with the company. Some customers are not straightforward. A woman expressed her dissatisfaction because she had lost an earring and felt out of step.HttpResponse was issued, and she said that the client should send them as the manufacturer's brand because she could see many of the brands sold \\jqas here.getElementsByTagName and could help her with the brand but understood that the warranty policy did not include earrings. Some clients were still not satisfied with the policy, while others figured out how they could not be tolerated because every time there was a solution, there would be another question in relation to the jewelry client. +#+#+#+Therefore, Charm Diamond Centre provides the best customer service which matters a lot on the success of business as it make the customer shall be satisfied well as they will tell their friends to visit also experience the good time and services that they receive .

 

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Scott left a 1 star review
★☆☆☆☆
On TrustAnalytica
Feb 01
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Charm Diamond Centres Reviews: 48. Average Rating: 4.5

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PLEASE READ MY WHOLE STORY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "CROOKS!!!" "CROOKS!!!" "CROOKS" "CROOKS" "CROOKS" I have a nice gold chain but was looking for something bigger and ended up at Charm at Lynden Park Mall in November. There were no chains the size I wanted in store and the sales clerk (M) told me he could get one made for me. I told him I wanted it bigger than the chain I had which was 34 g and told him I would like it to be around 100 g. The sales clerk told me that the chain would probably cost over $10,000 for that weight. He applied for the Flexi card to see how much credit I was approved for which was $9,000 or $9,500. The sales clerk made a phone call to see how much the chain would cost to make and what we would get for that price. I made a big deal about the clasp as I am very particular about having a heavy duty clasp on a big chain. The sales clerk told us they could do a 75 g chain with a heavy duty clasp for the $9,000. He asked if I wanted the warranty for another $500 on top of that which I did not buy. I paid the taxes that day which was on top of the $9,000 and he told me the chain would be ready around Jan 18th 2024. When I picked up the chain it didn't look that much bigger than my old one. I asked him how much it weighed and he had the paper with my info and said it was 75 g and he did not have a scale so I could not weigh it. The clasp was small and nothing like I wanted but the sales person (M) just kept talking about the swivel on the clasp that would prevent the chain from turning. There was no packaging or paperwork for the chain - just the chain!! I took the chain home and weighed it and it was 58 g. I called him right away and he told me that's what I paid for. I asked him about the heavy duty clasp I wanted in the beginning and he said because I didn't buy the "warranty" that there was nothing he could do unless we wanted to pay for a new clasp. I have found a new jeweler in Mississauga that I bought a chain from a couple of weeks ago and gave the Charm chain to my wife. The chain constantly turns and she if forever fixing the chain so the swivel is crap!! So my new jeweler had a 90 g chain with a heavy duty clasp for $5,400 with a lifetime warranty - No extra fees for that!!!! Lets remind you that mine was 58 g from Charm for $9,000 when I was told 75 g and I don't even want to talk about the warranty!!! I ended up getting a beautiful 175g chain with a heavy duty clasp for the same price I paid for my 58g chain at Charm with the little clasp and no warranty. The sales clerk gave me a beautiful box for it and packaged it up very professionally even though I was wearing the chain. DOES ANYBODY ELSE SEE A PROBLEM WITH MY STORY!!!!!! DO NOT HAVE CHARM MAKE ANYTHING FOR YOU AND PLEASE SHOP AROUND..... .......I WILL GLADLY SHARE THE AMAZING JEWELERY COMPANY I FOUND WITH ANYONE WHO DOESN'T WANT TO GET RIPPED OFF.
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Scott left a 1 star review
★☆☆☆☆
On TrustAnalytica
9 months ago
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