Professional staffEfficient serviceClean workQuick responsePolite crewGood communicationGreat resultsTimely workHelpful guidanceExcellent customer service
About this business
First General London/Middlesex is the first option for policyholders and property owners, property managers, and property managers when a crisis occurs or there is an insurance claim. Our team guarantees that your life will be returned expertly and quickly because it matters to us, the customer, that they keep their promises. We are the experts in property restoration, so you don't have to be. At First General London/Middlesex, we believe in specialized restoration and reconstruction experts, all while having the convenience and experience of a neighbor. Because your home is our customer, and that's what matters.
Reviews Summary
The reviews show that First General provides exceptional service to homeowners whose property has been damaged by floods. The staff, including Will, Kal, and Noor, were caring and fast in arriving at the scene and always put their clients first. The vast majority of homeowners report that First General was effective at repairing their property and alleviated their stress during the cleanup. The team goes above and beyond to ensure that the customers are happy; like when a client wanted to upgrade a room and First General rebuilt it. In response to the first flood - the website recommended by property insurers - they did the same. They did good work and put a lot of effort into preserving their clients' trees, basements, and time. Basically, reviewers had a good time with their families since the company was doing regular inspections. The opponents also accept the team and think they are doing a good job. At the end of the day, the reviewers give First the general four and five-star ratings, which is amazing, something to be happy about, and to have a good reputation as a business.
Frequently asked questions
7 questions
Does First General London/Middlesex offer emergency services for water damage in London, and how quickly do they respond?
Yes, they provide emergency services including response, inspection and assessment, and content manipulation. Reviewers often highlight their quick response time, with many stating they arrived within hours of being called.
What do clients say about the professionalism and quality of work from First General London/Middlesex?
Clients frequently praise the team for their professionalism, punctuality, and thoroughness. Many reviews mention the quality of restoration work, particularly after flooding incidents, emphasizing their effective communication and clean job execution.
What services does First General London/Middlesex provide for water damage restoration?
They offer water damage restoration services including basement flood cleanup, water extraction, and mold remediation. Additionally, they provide renovation services like drywall installation, painting, and flooring installation, along with emergency services and insurance claim assistance.
Can I get help with insurance claims through First General London/Middlesex?
Yes, they assist with insurance claims by providing claim documentation, insurance coordination, and estimate review, ensuring a smoother process for policyholders during restoration efforts.
What are the operating hours for First General London/Middlesex?
Their hours are as follows: Monday: 00:00-23:59, Tuesday: 00:00-23:59, Wednesday: 00:00-23:59, Thursday: 00:00-23:59, Friday: 00:00-23:59, Saturday: 00:00-23:59, Sunday: 00:00-23:59.
What happens if I experience water damage after hours?
First General London/Middlesex operates 24/7, ensuring they can respond to emergencies at any time, which many clients appreciate during stressful situations like flooding.