Great pricingFriendly staffHelpful staffQuality partsKnowledgeable staffQuick availabilityGreat serviceFast and reliableExcellent customer serviceAffordable parts
About this business
In September 2015, Friction Auto Parts Inc. was formed in London, Ontario, with two delivery drivers and a 1200 square foot warehouse space stocked mostly with brake parts. A year and a half later, business growth ballooned to an 8,000-greatly expanded warehouse with six drivers, five counter staff, a supervisor, and two administrative staff to meet high demand. The product line expanded to include steering, suspension, wheel bearings, and electric components. Brake parts come from three Canadian suppliers located in Ontario and Quebec, with brands like TOR Suspension, Edge Bearings, and Bremsen Pads. Our fleet has grown, with delivery vehicles that service London and the surrounding communities.
Reviews Summary
Friction Auto Parts garners much praise; reviewers agree that the store stocks quality auto parts, with most stating they can always find what they need quickly. Shoppers compliment the affordable, good value parts and point out that the store prices are unbeatable. The reviews also suggest that customers receive top-notch service, saying the staff is friendly and helpful. Shoppers highlight individual workers, such as Mike, for their exceptional performance and others who provide a professional and enjoyable experience. The shop and its staff receive the most feedback, leading to the conclusion that customers are satisfied with them and recommend them as the best place to buy auto parts. By and large, the reviewers are happy with all aspects of the shopping experience at Friction Auto Parts, supporting their claim that the store has good products, good relationships, and provides quality service.
Frequently asked questions
7 questions
What do Friction Auto Parts clients say about the work?
Clients frequently praise the friendly and knowledgeable staff, quick delivery, and the quality of parts. Many highlight their positive experiences with customer service, noting that they always receive the right parts on time.
Does Friction Auto Parts offer delivery services in London?
Yes, they provide delivery services as part of their customer service offerings. Reviewers have noted the reliability and speed of their delivery, often receiving parts on the same day.
Can I get assistance with warranty claims at Friction Auto Parts?
Yes, they offer warranty claims support as part of their warranty and returns services. Customers have appreciated the help they receive in navigating the claims process.
What types of auto parts does Friction Auto Parts sell?
They specialize in auto parts sales, including brake rotors, brake pads, and filters. Their product line also features steering, suspensions, wheel bearings, and electrical components.
Does Friction Auto Parts provide installation guidance?
Yes, they offer installation guidance as part of their customer service. Reviewers have noted the team's expertise in helping customers understand the installation process.
How has Friction Auto Parts grown since its founding?
Since its founding in September 2015, Friction Auto Parts has expanded from a 1,200 sq. ft. warehouse with two drivers to an 8,000 sq. ft. facility with six drivers and a broader product range.