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  1. CA
  2. ON
  3. London
Intact Insurance
Intact Insurance
Intact Insurance
Intact Insurance

Intact Insurance

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Open  8:30 AM - 5:00 PM now
250 York St Unit 200, London, ON N6A 6K2, Canada Get Directions
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ABOUT   Services Excellence Summary

Intact Insurance offers personal home insurance that is customized to suit your lifestyle and requirements. Should you need further protection, we have numerous endorsements and programs to choose from. Our 24/7 customer service and Canada's most outstanding claims staff are at your service. Have peace of mind with a single policy limit for all your personal and property insurance. Maximize the value and benefits of the best insurance bundles.

 

SUMMARY   Reviews Summary

Review of Intact Insurance are overwhelmingly positive. Many customers mention the simplicity and efficiency of the quote process and how it was a breeze for them to obtain a plan that covered all their needs at a fraction of the cost of their previous insurance. This aspect, coupled with the excellent customer service and helpful and friendly agents, makes the company ideal for new insurance seekers as well as current customers' premiums. The brokers have several praises, claiming that they are both accessible and communicative. This resulted in quick claims processing and admiration for how the company values the customer's interests. Some clients also report how the insurance has made them better drivers out of necessity due to Intact's stringent rules. The company is committed to providing the best service, and this has been the unanimous consensus of most clients. Most customers were able to save money, obtain fantastic deals, and are pleased with the speed and efficiency of the claims process. Customers praised the customer service as being prompt and helpful, particularly their agents, and were pleased with the company's proactive approach to customer service. This is a business you should strongly consider when shopping for insurance.

 

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sina left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jan 05
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Pros & Cons

PROS
very friendly (2)
easy to deal wit ... (1)
very happy (1)
recommend (1)
highly recommend ... (1)
quick service (1)
great service (1)
reasonable prici ... (1)
friendly and hel ... (1)
impressed with t ... (1)
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Cons
terrible (4)
stay away (3)
damages (2)
not recommend (2)
do not use (2)
i switched (2)
unprofessional (2)
terrible experie ... (2)
would not recomm ... (1)
no help at all (1)
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Intact Insurance Reviews: 77. Average Rating: 2.4

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Do yourself a favour and stay away from this company. I used this company for one of my properties. Long story short, two different incidents happened and Intact refused both claims using a very generic clause: "Gradual degradation of the insured property" which can technically be applied to almost all issues. Same issue happened on a different property and the other insurance company paid the damages without trying to finding excuses. You make payments to them every month and they will do all they can to not pay you in case of an accident. Do yourself a favour and choose another company!
I was in an accident on April 15th, it is now May 11th and Intact won’t call me back for the last 2 weeks because I asked for my salvage as the RAV4 was totaled. They said it would take 24-48 hours to assess the value of the salvage, but another 12 days have gone by with no update. They also won’t release my car to me as the registered owner from Impact Auto Auctions. I’m assuming they want the RAV4? This is a very unprofessional company to deal with after and accident! I’ve also gone 10 days without a rental car as they said I had to return it after the first offer of settlement on the car! The accident was not my fault!!! Why am I being penalized and given the run around. They either keep me on hold for an hour before the call drops or when I get to speak to someone they won’t transfer me to my adjuster or to a supervisor to discuss claim!! This is what I’m dealing with right now. I hope no one else goes through this with a loss of vehicle and you have obligation to fulfill, but Intact is in no hurry to help you in any way!!
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sina left a 1 star review
★☆☆☆☆
On TrustAnalytica
10 months ago
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