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  1. CA
  2. ON
  3. London
Peoples Jewellers
Peoples Jewellers
Peoples Jewellers
Peoples Jewellers

Peoples Jewellers

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1680 Richmond St, London, ON N6G 3Y9, Canada Get Directions
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ABOUT   Services Excellence Summary

About Peoples Jewellers For over 100 years, Peoples Jewellers has been providing Canadians with a convenient and accessible shopping experience. Peoples Jewellers offers a broad selection of fine jewelry, including diamonds, engagement rings, and other gems, as well as gold rings, bracelets, and brand-name watches. You can also explore a wide range of jewelry made with recycled materials. Jewelry is always a thoughtful gift, whether it's a birthday or anniversary. Peoples jewellers Make the perfect choice for every occasion. useDispatch the Right One, Now You Need to Find the Perfect Ring. Learn about different designs, cuts, and clarity in our Engagement Ring Guide.

 

SUMMARY   Reviews Summary

Customers have found Peoples store staff friendly, helpful, and knowledgeable. Many customers have referred to Nicole, Liz, and Chris, pointing out how keen they are in their jobs and attitude towards customers. Most positive feedback was that the staff are treat like family and home at the store, and the instance of feeling a perfect engagement ring was clear. Price and quality comparison to other related stores was okay and some customers reportedly saying they managed to save significant amounts of money. Although a few customers pointed out limited stock, they still recommended their country beauty and customer service, so the products should be close to perfection. The stores engagement rings section was referred to as the best spot to find your love a gift, prompting customers to shop there before considering any related store near them.

 

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Pros & Cons

PROS
recommend (4)
friendly and hel ... (3)
very helpful (3)
helped me (2)
strongly recomme ... (2)
best place (1)
good experience (1)
extremely helpfu ... (1)
feel comfortable ... (1)
excellent servic ... (1)
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Cons
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terrible (3)
terrible custome ... (2)
waste your time (2)
disappointed (2)
bad experience (1)
poor customer se ... (1)
waste my time (1)
frustrating (1)
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Peoples Jewellers Reviews: 69. Average Rating: 3.3

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April -1 prong broke on my weding ring.Went for repair.5 wks -not done.Call to check -no answer .I contacted customer care-They contacted Maria for me. 1 wk after its back in May. Prong broke again! Maria made appt Aug 2! We go in & She says " what can I help you with? " I had to explain AGAIN .she BLAMED me for wearing my ring too much.Told me the more you send in a ring the more porous & fragile it is & NOT to wear it often. PUSHED me to upgrade my ring to new -pay 2x the $ & re buy warranty .. NO! In repair It goes again. Aug 16 -on route to store.I msg customer care & They gave me a new repair # & date of Aug 23. I emailed Maria asking where my ring is.She said it isn't back. I msg customer service "why do I have 2 repair #s for 1 ring ?" Told me my ring was in &out on 16th for re do.Told me there not sure why the store didn't inform me. I emailed Maria asking why she didnt tell me. Aug 21 - I contacted DM. Aug 22 - Maria calls- ring is in .Drove to store. 2 employees+ Maria in store. 1 customer with employee. 9 min to greet me,grab ring, go to microscope for photos ,comes & asks me to look & let her know what I think. I could see from the naked eye that the ring was NOT fixed. SCRATCHED on both shoulders ( To remove brushing that was NOT to be there) ,gold missing in setting,the prong is shorter than the rest.The repaired prong / band has what looks like a compression vice gouge. Maria says how sorry she is for the negative experience & she's done all she could. I raised my voice to speak over her as she was NOT listening especially when I asked her about lieing & hiding info. She said " I AM NOT ALLOWING THIS CONVERSATION & she'd call security" I left & called DM- She said only way to fix ring was to send it out again.I told her no way . Not offered any compensation. I am done with peoples & the disrespect.94 yrs in business & not on BBB! Pic ref is less than 6 mths post rhodium vs what it should ALWAYS be I'll be taking my ring elsewhere to be FIXED!
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