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Structube

Structube

101 reviews
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+15196523505
Closed  Now now
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Monday 10:00 AM – 6:30 PM
Tuesday 10:00 AM – 6:30 PM
Wednesday 10:00 AM – 6:30 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 6:30 PM
Sunday 10:00 AM – 6:30 PM
3319 Wonderland Rd S, London, ON N6L 0E3, Canada Get Directions
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ABOUT   Services Excellence Summary

Canadian furniture and home decor retail chain with a fantastic collection of contemporary products at great prices. The company was born in 1974 on Park Avenue and Sherbrooke Street in Montreal. Over the years, it has developed into a dynamic retail group. Structube has a presence in four provinces, with over 70 retail locations and 650 employees. Our team is always on the lookout for talented, motivated, and dynamic individuals. Structube is committed to providing a welcoming and rewarding work atmosphere that promotes your professional and personal growth. Structube's health program covers 100% of your premium and includes a range of offerings. We put a premium on performance, but we will also go the extra mile to ensure your work-life balance.

 

SUMMARY   Reviews Summary

The store has glowing reviews from customers, especially for its excellent customer service. The staff often mentioned in the reviews, especially Leah, Jessica, and Barry are incredibly helpful. They surpassed the shoppers' expectations by providing valuable insights and personal attention to find the right products. The store's furniture is beautiful with several home décor pieces in the store. Most reviewers say the products are modern, well-made and affordable. The fact that both the furniture and accessories are well-staged and well-priced is a big selling point. Many reviews note how surprised they were by the store’s vibe and how the employees have made their visit worthwhile. It is an overall wonderful place where customers want come back to again and again.

 

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Pros & Cons

PROS
recommend (4)
very friendly (3)
great experience ... (2)
friendly and hel ... (2)
friendly service ... (2)
great selection (2)
good quality (2)
helped me (2)
helpful staff (2)
affordable (2)
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Cons
rude (2)
very disappointi ... (1)
disappointing (1)
useless (1)
unwelcoming (1)
poor communicati ... (1)
poor experience (1)
bad customer ser ... (1)
not helpful (1)
poor experience (1)
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Structube Reviews: 101. Average Rating: 4.0

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Reviews (1) Google Reviews (100)
R
Rebecca
on Trustanalytica
Fix negative reputation Fix negative reputation
Terrible customer service and no communication Today I received a call stating that my sofa is not back in stock and may not be delivered until after Christmas. This is 100% UNACCEPTABLE. I ordered directly through their Granville office as they said that the delivery would be much quicker than online. I have sold my own sofa to prepare for this delivery and have family coming for Christmas and there is NOWHERE for them to sit. They expect my 72 year old aunt to sit on the floor?? This is crazy. Had Structube told me, I would have cancelled the order. They have done this to me before and at that time I cancelled the order as it was going to take months. I am afraid that their business model is unsustainable. Customer service is key today and they are failing miserably. To rectify this, they should offer: - a sofa that I can use over Christmas - I don't mind if it is a floor model, but I need something for my family to sit on - please either reduce the cost of the sofa I ordered or give it to me for free.
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