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About The Bradford Exchange This Bradford Exchange website provides Canadian customers with a unique, personalized level of service. Since the 1970s, The Bradford Exchange has been a leading source of limited-edition collectibles and fine gifts. Decades of Trust The Bradford Exchange is a globally trusted brand with decades of international experience. It all began in Chicago, Illinois in 1973. The Bradford Exchange was initially known as a platform to trade limited editions of collector plates, which disrupted collectibles markets. Our business has received more than 100 prestigious awards for its groundbreaking collectible items and services. This expertise has led us to become today's pre-eminent global market leader in the collector market. The Bradford Exchange Brand What does The Bradford Exchange mean to you? It's a great place for shopping, where you can find limited-edition collectibles, figurines, fine jewellery and apparel and top guarantees (up to 3 years on some items). It's the best place for people to get all the latest updates on artists and themes and the collectibles they love, including hockey memorabilia and jewellery. A chance to create a unique and personal gift for your loved ones.
 
The reviews acknowledge the good quality service from Bradford Exchange, with some instances commending the customer service and product durability. The customers gave positive feedback on the products with multiple clients relishing their purchases such as Harry Potter Clocks and lamps as well as the Army jacket. They praise the detail of the products and say they find value for the money however expensive they are. The company seems to improve customers` trust day by day with appropriate refunding of wrong or damaged products thus attracting the consumers, which is apparent in one of the comments. Additionally, the customer service is laudable with the agents responding to consumer complaints within the shortest time possible, and consumers are excited by shipping times. However, there is a claim that the company takes time to respond to refund requests but is resolved after some time. The company should henceforth improve on responding to customer refund issues that may demerit them. The products are seen as long-lasting and beautiful in details and are recommended to be among the best gifts for family.