Constant Home Comfort

My furance broke after 22 years service. My family decided it is the time for a new and more efficient one. We wanted to change both furnace and air conditioner at the same time. I knew nothing about HVAC and started my research from scratch. I initially invite two of the biggest HVAC companies for quotation. One came in with good service but the quote is comparatively the highest one, I understand I paid some premium for better service, better name and higher overhead cost. The another one didn't bother to visit for a look and only provide me a quote over the phone. That was a bit disappointed me. I did't even know what model and spec. not to mention asking more questions. I decided to get another two quotes. One from Costco and another one from CHC. Costco quoted me second higher than the quote from the biggest one after different discount member enjoyed. I found CHC online , kind of heard the name before but knew it was not the most popular one. I have feeling , CHC was just for benchmark and I most likely not going to purchase from CHC. Surprisingly, Raiden ( the sales rep) provide me a beyond expectation cx experience. He arrived earlier but called me about that first. He arrived and spent some time to look around my air conditioner, furance, duct work. He was well prepared and took some measurements around the worksites. He also educated me some knowledge that I didn't know. For example, he told me they gonna change my air backflow duct work from right angle to curved elbow that can improve air flow and reduced noise. He then wrote me 3 different models of furance and air con at different price level. He explained to me the difference and what was his recommendation and the reasons. He also provided me another options that qualify for government subsidy and explained to me the process, pro and con of this option. Radien was the person who changed my mind about CHC. I told him I still had one more quote to come and cannot decide right away. He was ok with that and no pushing. After discussion with my family, we concluded CHC provide good sales service with reasonable price. I also did research about this company and found that this is medium size company with good attitude and review. I decided to go for it. On the day of installation, the installers came on time and spent 6 hours to install my furnace and air conditioner. They change all pipes and conduit and test them with me. I am happy with their service. They delivered what they promised so far. The furnace works well for last few days. Raiden still answer my questions promptly. I highly recommend CHC to anyone who is looking new HVAC.