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Enercare
Enercare
Enercare

Enercare

105 reviews
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+19052341578
Open  00:00-23:59 now
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4020B Sladeview Crescent, Mississauga, ON L5L 6B1, Canada Get Directions
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ABOUT   Services Excellence Summary

Enercare is owned by Brookfield Infrastructure Partners LP (Brookfield), a portfolio company. Brookfield is among the top alternative asset managers globally and focuses on long-life, high-quality real assets, specifically infrastructure and renewable energy. Enercare also has a fully-owned subsidiary firm, Enercare Solutions Inc. It is the market leader for HVAC products and services. Enercare's operations are widespread across North America, with over 5,000 workers under the Enercare brands and Service Experts. Enercare serves around 1.6 million consumers every year. Enercare also offers condo, apartment electricity, water, and thermal metering to Canadians, making it the largest non-utility provider. Enercare also has sub-meter design and manufacturing services in Triacta.

 

SUMMARY   Reviews Summary

Unanimous Excellent Reviews for Enercare Field Technicians Attendees universally identified Enercare team members by name in their testimonials and were unequivocal in their praise. All the consternations and proposals of several technicians who attended homes including fixing faulty equipment and safeguarding other households from potential damages were efficaciously solved rendering diverse positive appraisals. Almost every field expert on duty like technicians and engineers were applauded for arriving on time, competently inviting in and communicating with clients, having good explanations for the technical problems and suggesting solutions so that customers understood, and being decent and humble when speaking with customers. Additionally, applicants alluded to the paramountcy of being cognizant of the need to caution home yields for preoccupied customers. This expressed that, if they are back next time, it is not a concern as long as they address the present queries. Another aspect that was strategically utilized was the utilization of Enercare work protocols to solve encountering technical problems on the field by communicating with clients. Consider fixed the present conundrum indicating repaid bills and fully operational home energy systems. Besides, customers must also be engaged in initiating and inculcating new maintenance upgrades that can help in prolonging equipment life by simply reporting every default to the independent contractor. Most notable, inviting clients to the work process, guiding them on how to diagnose and perform minor repairs. Day by day, we are transforming into the country growing companies's ultimate office that consistently engage customers for a chance to close the gap between learning and teaching ways of maintaining equipment at home.

 

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Jul left a 1 star review
★☆☆☆☆
On TrustAnalytica
May 03
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Pros & Cons

PROS
very professiona ... (17)
recommend (13)
on time (7)
highly recommend ... (6)
punctual (4)
great job (4)
professional and ... (4)
excellent servic ... (4)
excellent job (3)
very happy (3)
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Cons
horrible (2)
poor communicati ... (1)
disappointing (1)
poor service (1)
rude (1)
damages (1)

Enercare Reviews: 105. Average Rating: 4.3

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Reviews (4) Google Reviews (101)
J
Jul
on Trustanalytica
Fix negative reputation Fix negative reputation
DISGUSTING and fraudulent business practices. Signed a year long heating contract plan with Enercare last December and with my luck stumbled upon countless reviews claiming enercare fraudulent activity where they come for annual maintenance and "find" something unsafe to shut off the furnace. Usually it happens during cold winter month leaving homeowner in stress and urgency to purchase something from them (mostly new furnace). Since I was already bind by the contract I decided to schedule this service during April when the weather is warmer. Guess what happened when they showed up? Technician only removed a front panel where the drain hose and screw were, pointed at rusted nail head and said it was a factory defect and looks like condensation (I have this recorded on my phone) and shut the furnace off, labelling it as defective heat exchanger (never opened furnace to actually check if it was defective in the first place and all carbon monoxide reading were great). He was very quick to offer for their salesrep to come by and provide a quote for a new furnace. Even though the outside temps were +12C, the temp inside home started to drop by 3C and I have an elderly parent who was in ER just 2 days prior this service) so I started to call every hvac contractor to obtain a quote (since theirs as you can guess it- was very high). Found Home Trade Standards with a best quote and availability to install the furnace the same day. Imagine my surprise when I asked them to investigate my old furnace for a problem mentioned and they said there was none!!!! I have their report and video as evidence of it. When I called to enercare with my complaint, I only heard this outrageous statement: if you didnt agree with our first tech opinion, you could have requested a second one from us ( yeah, surely that second opinion will be different!), but since the furnace is removed (yet, I have it open on my driveway for them to see there is absolutely no damage) and YOU decided to go ahead to install a new one-we cant help. Best part yet, they will charge me for breaking the contract with them that I dont need now since I got brand new equipment that is under warranty already. Scammers! I am planning on suing them for this malpractices as well as spreading this information for others through all social media platforms and consumer alert news so others are mindful of this company running this fraudulent practices, scamming customers for money in these already hard times.
B
Barb
on Trustanalytica
Shine Ford did a great job with my furnace this afternoon. He was very professional, informative and caught the fact that I needed a new humidifier filter. No one has suggested that before but I could tell that it was needed when he showed it to me. I would have him back again.
J
James
on Trustanalytica
I had an old water heater removed and a new one installed. The technicians, Shah and Ezikol, were outstanding. They were professional, courteous, and took care to protect our home.
S
Susan
on Trustanalytica
Pannu from Enercare was on time and professional and picked up discrepancies other technicians had not addressed.
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Jul left a 1 star review
★☆☆☆☆
On TrustAnalytica
6 months ago
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