EMERALD PLUMBING AND HEATING

Feedback Summaries for EMERALD PLUMBING AND HEATING 1. Customer Feedback: OUTSTANDING Service/communication!!!!! From start to Finish from "James" Furnace died over night, came by in a few hrs (its expected, busy season). Was able to diagnose the issues, get us up and running again. I also asked what the cost would be for new furnace just in case, price on point. No pushy sales gimmicks straightforward honest. Highly recommend 5/5 Source: HOOTS 2. Comments: OUTSTANDING Service/communication!!!!! From start to Finish from "James" Furnace died over night, came by in a few hrs (its expected, busy season). Was able to diagnose the issues, get us up and running again. I also asked what the cost would be for new furnace just in case, price on point. No pushy sales gimmicks straightforward honest. Highly recommend 5/5 Source: HOOTS 3. Customer Feedback: Chris & Dave arrived this morning to replace shut off values and lines. Quick and easy - did not push to do extra that was not at all necessary. That is what I like about "Emerald" Honesty! Have been dealing with them for many years. Thank You! Source: HOOTS 4. Comments: Chris & Dave arrived this morning to replace shut off values and lines. Quick and easy - did not push to do extra that was not at all necessary. That is what I like about "Emerald" Honesty! Have been dealing with them for many years. Thank You! Source: HOOTS 5. Feedback: Wonderful company to work with. Wray has always been very helpful in answering any questions that we have had. Very professional. Thank you for the great service. We would highly recommend this company. Source: HOOTS 6. Feedback: Wonderful company to work with. Wray has always been very helpful in answering any questions that we have had. Very professional. Thank you for the great service. We would highly recommend this company. Source: HOOTS 7. Customer's Review: I can't say enough good things about Emerald Plumbing and Heating in Niagara Falls! From the moment I called, I was greeted by Mike, who was exceptionally friendly and patient. He took the time to listen to my concerns and assured me that help was on the way. Ray arrived at my home within just half an hour—talk about impressive service! I was in a bind with no heat, and it was comforting to know that Emerald prioritized my situation. Ray quickly diagnosed the issue with my furnace and had it fixed in less than an hour from my initial call. What I really appreciate was Ray's honesty. I asked him if my furnace needed replacing, and even though I would’ve been willing to pay for a new one, he didn’t try to upsell or push me into a costly decision. He also directed me on the proper types of furnace filters I should be buying. Again, he focused on value, not an upsell. If you’re in need of plumbing or heating services, I cannot recommend Emerald Plumbing and Heating enough! Their professionalism, quick response time, and commitment to customer satisfaction are truly top-notch. Thank you, Mike and Ray, for making a stressful situation so much easier! Source: HOOTS 8. Customer Review: I can't say enough good things about Emerald Plumbing and Heating in Niagara Falls! From the moment I called, I was greeted by Mike, who was exceptionally friendly and patient. He took the time to listen to my concerns and assured me that help was on the way. Ray arrived at my home within just half an hour—talk about impressive service! I was in a bind with no heat, and it was comforting to know that Emerald prioritized my situation. Ray quickly diagnosed the issue with my furnace and had it fixed in less than an hour from my initial call. What I really appreciate was Ray's honesty. I asked him if my furnace needed replacing, and even though I would’ve been willing to pay for a new one, he didn’t try to upsell or push me into a costly decision. He also directed me on the proper types of furnace filters I should be buying. Again, he focused on value, not an upsell. If you’re in need of plumbing or heating services, I cannot recommend Emerald Plumbing and Heating enough! Their professionalism, quick response time, and commitment to customer satisfaction are truly top-notch. Thank you, Mike and Ray, for making a stressful situation so much easier! Source: HOOTS 9. Customer Feedback: From start to finish, the service was professional, efficient, and friendly. The plumbers arrived on time, explained everything clearly, and made sure the job was done thoroughly. I’d highly recommend this team to anyone looking for reliable and trustworthy plumbing services. Source: HOOTS 10. Comments: Ray came by a few hours after I called for AC and furnace quote. He was thorough, straight, honest, and professional in his assessment. Various options were given, all with my best interest at heart. I’m truly thankful for the time he took and to know that there are still companies with old school integrity and excellent customer service! Above and beyond- thank you Ray! Source: HOOTS 11. Comments: Ray came by a few hours after I called for AC and furnace quote. He was thorough, straight, honest, and professional in his assessment. Various options were given, all with my best interest at heart. I’m truly thankful for the time he took and to know that there are still companies with old school integrity and excellent customer service! Above and beyond- thank you Ray! Source: HOOTS 12. Comments: These guys are honest and do great work. Really explain the process and cost of a job and leave it to you to decide how it goes. Quick and knowledgeable. I would have them in for any plumbing repair or consultation. Source: HOOTS 13. Comments: 2 great guys fixed our a/c - super friendly and even gave me a lift of something heavy/bulky that I couldn't do myself. Would definitely recommend. Source: HOOTS 14. Customer Feedback: We have been using Emerald for more yrs than I remember and my parents before, have always had great service and the guys always go above and beyond to help Source: HOOTS 15. Review Title: The best customer service I ever incunter 5rating is not enough for the amazing service the provided In this days it is almost impossible to find un honest professional But ray and Mike did so much for us that we can't thank them enough If anyone needs a Hvac company do not hesitate for one second to call them Thank you guys for everything Rafael