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Review Keywords Analysis

  1. CA
  2. ON
  3. Richmond Hill
Premium DLine Doors
Premium DLine Doors
Premium DLine Doors

Premium DLine Doors

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Open  7:00 AM-10:00 PM now
260 Sunset Beach Rd, Richmond Hill, ON L4E 3H2, Canada Get Directions
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ABOUT   Services Excellence Summary

Our company, Premium DLine Doors, takes pride in being a go-to service provider of superior garage door installations in Toronto and the entire GTA. We also perform garage door repairs and maintenance for commercial and residential owners. We put our clients above all else and we want them to be 100% satisfied Customers who hire Premium Garage Door Repair in Ontario, including Toronto, can be assured that their job will be done quickly, professionally, and without leaving a mess. Make sure that you can get the best garage door repair services in this area. Our team of skilled and experienced technicians is here to provide the best garage door services to clients in Toronto, and the greater Toronto Area. Since we started, the Great Service Company has completed thousands of projects.

 

SUMMARY   Reviews Summary

The majority of the reviews indicate a good experience with Premium Garage Doors. Many of the customers were impressed with Rabia and his team, expressing their satisfaction with the repair job and quick and efficient service. Clients were also appreciative of the support they got from the company when issues arose, such as when factory backorders and installation mishaps occurred. The excellent communication and prompt responses were also commended, as was the friendly, professional techs. Helping the clients to understand and solve problems was seen as professional and very understanding. Moreover, the employees' willingness to go the extra mile, such as returning to customers' houses at all times to provide added installations, and giving free services for minor repairs. Furthermore, the company delivered more than the customers assumed that they would receive following agreements. Such as a refurbished door and comprehensive replacement of all key components such as garage door openers, springs and door openers. Many good firms just offer warranty for repairs and replacement of damaged sections only. Premium Garage Doors did wet shavings in all cleaning the site, lubricating components and ensuring that the installed dour was working perfectly. Customers have seen and felt the extra benefits they get from this company as compared to others and shared their good experience with other people so that they can also benefit. Also, the company did price negotiations with some clients and they ended up being good and reasonable to all of them, which shows how they care for their customers, ensuring that they are happy and satisfied with the services they get from the company. Premium Garage Doors also ranked the best in post-service and customer care by cleaning customers' garages and leaving them clean. Recommended to all my friends and Boston customers. Premium Garage Doors boasts rave reviews from all its clients due to their great service and extra benefits beyond just doing their work.

 

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Babi left a 1 star review
★☆☆☆☆
On TrustAnalytica
Dec 10
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Pros & Cons

PROS
recommend (20)
highly recommend ... (8)
very professiona ... (5)
amazing job (5)
great job (4)
on time (4)
excellent job (4)
recommended (4)
great service (4)
very efficient (2)
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Cons
rude (8)
unprofessional (7)
horrible (3)
disappointed (3)
stay away (3)
disappointing (1)
think twice (1)
not friendly (1)
not impressed (1)
waste my time (1)
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Premium DLine Doors Reviews: 104. Average Rating: 3.6

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Eight months ago, Premium Doors installed a new track for our garage door, which came with a five year warranty. We now started having the same problem again, so we called to have it checked out. James Shalom, the owner, came, and after just pressing the wall switch a few times to open and close the garage door, he concluded that everything was too old, that the door was too heavy for the opener to lift it, and that the problem had nothing to do with the track that had been installed eight months before. He said that the only solution would be to buy a whole new door and opener assembly, which he'd be able to provide. I explained that the issue was exactly the same one we had before, and the door is no heavier now than it was then. And if the problem was not track related in the first place, why were we advised to install a new one, which did in fact resolve the problem, if only for a few months? James got very defensive and said that the previous technician had been fired. To which I pointed out that the company should still be responsible for the job he did. He became offensive and would hear no more, saying that he is the professional and therefore we had no right to disagree with him. He then said he'd put a directive on my file not to attend to any more service calls from my address, and left, calling my tenant and me "animals". Not a professional company by any standard.
Had a simple spring repair job - the technician (Jason) was extremely rude and uncourteous. Had a poor experience in terms of service. Was then approached by Ericka Smith. This person persisted to recover service and ensured I received a refund - I appreciate that effort. Aside from Ericka my review would be extremely poor
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Babi left a 1 star review
★☆☆☆☆
On TrustAnalytica
11 months ago
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