Paw printRespectful serviceBeautiful urnCare and understandingBeautiful memorial servicePersonalized urnQuick serviceBeautifully capturedExcellent customer serviceBeautiful packaging
About this business
As a pet-owner, you have a special responsibility to make the most effective aftercare choices for your pet. We will help you and your veterinarian clinic through the cremation process to ensure that it is suitable for you and your pet. Every pet cremation is overseen by a team of specialists, including Certified Crematory Operators and Registered Pet Funeral Director, who follow strict codes of ethics and exemplary operating standards. You can trust your pet's care to Gateway, and you can trust us to make you the priority. Our communal cremation allows you to think about your pet while also considering peace of mind. A communal cremation means that your pet will be gently put into the crematory with other pets. If you choose this service, you won't get your pet's ashes. A paw print of our memorial's personalized paw configuration would be an excellent way to remember your loved one.
Reviews Summary
The reviews show that most clients are grateful for the care and empathy provided during a difficult time. Many positive comments are due to the professionalism and exceptional services from Gateway, such as the urn for their beloved pet's ashes. There is an outpouring of grief, with most clients mentioning their resilience, which is beyond remarkable. Most clients were happy with how soon Gateway completed their requests without any hassle. Many said the paw print and their pet's ashes in the urn are beautiful and extremely soothing. The funeral went on excellently,next most clients were able to bury their pets privately and spend a private moment with their dead and alive pets. The customer representative's response was excellent, and many were able to handle their email communication thank you very much, Gateway for the peaceful farewell it was a perfect farewell and clearly well organized. Clients also shared how Gateway helped them cope with such difficult situations and ensure that their pet would continue to be remembered. Subsequently, the customer service they experienced was very smooth, with our pet's delivery processed as soon as possible. In a nutshell, Gateway draws significant praise for their compassion and excellent pet cremation services and products, making some clients reconsider their decisions. Many customers have given Gateway high ratings for their services excellent work that was above and beyond our expectations.
Frequently asked questions
7 questions
What do Gateway Pet Memorial clients say about the work?
Clients frequently praise the compassionate care provided by the team at Gateway, highlighting their professionalism and attention to detail during a difficult time. Many reviewers mention the beautiful urns and paw prints they received, which helped in the grieving process.
Does Gateway Pet Memorial offer private cremation services, and how do clients feel about them?
Yes, Gateway offers private cremation services. Reviewers express gratitude for the respectful handling of their pets, emphasizing how important it was to have their beloved animals returned to them in a dignified manner.
What types of urns and memorials can I choose from at Gateway Pet Memorial?
Gateway Pet Memorial provides a variety of urns and memorials, including custom urns and standard urns. They also offer paw print services like ink and clay paw prints, as well as engraving options for urns and paw prints.
Can I get a paw print memorial for my pet at Gateway, and what do clients say about it?
Yes, Gateway offers both ink and clay paw print services. Clients have expressed their appreciation for the quality and beauty of the paw prints, noting that these keepsakes are cherished as lasting memories of their pets.
What memorial packages are available at Gateway Pet Memorial?
Gateway offers memorial packages that include a Basic Memorial Package and a Deluxe Memorial Package. These packages provide options for clients to honor their pets in a meaningful way.
How does Gateway Pet Memorial ensure accountability in their cremation services?
Gateway Pet Memorial employs Certified Crematory Operators and a Registered Pet Funeral Director, adhering to strict ethical standards. Clients have noted their professionalism and the care taken during the cremation process.
Despite the exorbitant prices for their products (and we weren’t given a choice of companies to deal with from the animal hospital, so we felt compelled to order memorial paw prints in clay from them since they would be getting the images directly from the hospital) they still botched my order!! Back to the paw prints, they were very disappointing and had us questioning their authenticity as they looked very generic! The real problem was I was sent my dog’s ashes in a bag when I clearly ordered an urn!! The website is confusing and difficult to navigate and their after care customer service is lacking. If possible, avoid them!!
I don’t usually write negative reviews, but my experience with this company was deeply upsetting and needs to be shared.
I recently lost my cat, which has been one of the hardest experiences of my life. During such a vulnerable time, I expected compassion and professionalism. Unfortunately, my experience with this company was the opposite.
After I declined their services and chose a different provider, I continued to receive repeated emails pressuring me to use their facility. Despite clearly communicating my decision, my cat was then picked up from the hospital and taken to their facility without my consent. She was kept there overnight, even though I had never authorized this.
This situation caused me an incredible amount of additional stress and distress during an already painful time. When I reached out to resolve the issue, the response I received showed little urgency or accountability, which only made things worse.
What happened was not only upsetting, but completely unacceptable. I hope this review encourages the company to take responsibility and ensure that no one else has to go through an experience like this.
Started emailing and calling me the day of my sweet dog's euthanasia. 7 emails and 2 phone calls, in less than 48 hours. This behaviour is insane, and beyond predatory. It's high pressure sales tactics under extreme duress. It's beyond gross. They should be ashamed of themselves. I would recommend looking into any other funerary services in the GTA. Absolutely VILE.