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Review Keywords Analysis

  1. CA
  2. ON
  3. Toronto
Novo Spa
Novo Spa
Novo Spa

Novo Spa

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66 Avenue Rd, Toronto, ON M5R 3N8, Canada Get Directions
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ABOUT   Services Excellence Summary

Novo Spa Owner Nora Londono envisioned her business concept during her university years in Medellin. She graduated from Universidad EAFIT with a business administration degree. Novo Spa emerged from her love of beauty and wellness, as seen in her vision. Its establishment in 2005 was influenced by Nora immigrating to Canada in 2000 with her husband Gabriel Fernandez. Spa treatments are more than expected. Our Toronto spa visionesimal Toronto Spa in every way. All our clients will access a vast array of treatment services done with the best quality, regularity, and cleanliness.

 

SUMMARY   Reviews Summary

Novo Spa receives glowing reviews from customers. Visitors are especially impressed by the health facility's comforting and inviting atmosphere and the personnel's helpful and polite demeanor. The ability to respond to various customer needs is also well received. Many customers applauded the quality and range of services provided at the health facility. Some mentioned how the spa staff made customers feel unique and necessary. Some have highlighted the exceptional level of cleanliness in the spa, which has increased their sense of security. Observation and communication with customers are two things that the Intensive Massage customers enjoy. One significant review stated that the spa's hygiene and cleanliness were astounding, which is a vital aspect for everyone's well-being, particularly in today's pandemic. Another aspect of customers' reviews is the spa's attention to detail. This characteristic is seen when customers note that staff obey infection prevention measures by cleaning and sanitizing surfaces between treatments. Customers also emphasize that the spa's solutions are suitable for people with different demands. The massages and facials are relaxing, and the in-house beauty products are excellent for various skin problems. At least one client noted how the staff directed them in the right path by proposing important parts of the product. The customers receive information like this regularly, and some said they even ordered the products. As a result, the excellent Customer Service the spa offers cannot be quantified or underrated. A large number of customers have expressed their joy at how they comprehend the merchandise and speak with the staff. A customer claimed to have understood much about his skincare journey thanks to the staff's support and friendliness. This customer-friendly attitude helps clients relax and enjoy their visit, contributing to why they return recurrently according to the reviews. The SPA is committed to ensuring that clients return happy, making it one of the best spas in Canada where guest relaxation is top priority.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (7)
very clean (4)
recommended (4)
very friendly (3)
very relaxing (3)
will be back (3)
friendly staff (3)
excellent qualit ... (2)
location is grea ... (2)
amazing experien ... (2)
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Cons
go elsewhere (1)
overpriced (1)
rude (1)
unreasonable (1)
very disappointe ... (1)
disappointed (1)
upset (1)
terrible (1)
disappointing (1)
worst massage (1)
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Novo Spa Reviews: 100. Average Rating: 4.5

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