Naomi Lowen and OLHI have excelled in serving their customers experiencing issues with their insurers. In 7 reviews, customers expressed gratitude for the prompt, comprehensive, and sympathetic customer service provided to them. Naomi’s professionalism and efficiency often lead to a satisfactory outcome. According to one, their insurer tried every trick in the book before Naomi’s intervention meant that they got compensated fully. Naomi’s impressive ability to make difficult concepts easy to comprehend and her caring response to their complaints stood out. Customers appreciated the simple process of submitting complaints and the organization’s commitment to answering them quickly. Overall, the Ombudsman's Office is lauded for being an excellent save point for customers who are frustrated and has the ability to find solutions that the complainants cannot.