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  1. CA
  2. ON
  3. Toronto
ONYX
ONYX
ONYX

ONYX

78 reviews
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+16473521086
Closed  Now now
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Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
181 Bay St. Unit C380, Toronto, ON M5J 2V1, Canada Get Directions
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ABOUT   Services Excellence Summary

At ONYX, our nail and beauty options are both exceptional and provide a great customer experience. We have dedicated time to every aspect, from the interior and client service to cleaning, products, etc., to deliver the best results possible and meet your requirements. It's tough to juggle life and career, which is why our aim is to accommodate you with a five-star experience that is quick and enjoyable.

 

SUMMARY   Reviews Summary

Onyx Nail Lounge features a laundry list of compliments from customers. This is because of its exceptional service. Jenna, Laura, and Martina were praised for their care and talent, consumers said. They also made the spa visits comfortable. Customer service is another strong point of the company. Multiple customers mentioned the salon's understanding and flexibility. When booking errors occurred, the team accommodated them as best as possible. Spa-goers cited consistency as another crucial advantage. Favorites for the spa's services and products were gel manicures, biogel removals, and scrub and lotions. Cleanliness was another factor that played a large part in the excellent environment. The spa's hygiene standards were top-notch, as were the tools they used. Everyone loved how clean and serene the salon felt. Ease of booking appointments was also mentioned. Most regulars reported the ease of scheduling an appointment. This allowed them to return time and again for the same quality treatment. Many of the reviews recommended Onyx Nail Lounge for these reasons. onResume.BigDecimal customer base is predicted in the future.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (12)
amazing job (7)
highly recommend ... (7)
did an amazing j ... (6)
very clean (5)
great experience ... (3)
great service (2)
recommended (2)
fantastic job (2)
so impressed (2)
Load more
Cons
would not recomm ... (1)
not recommend (1)
waste of money (1)
horrible (1)
service is not g ... (1)
expensive (1)

ONYX Reviews: 78. Average Rating: 4.8

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Reviews (1) Google Reviews (77)
E
Elizabeth
on Trustanalytica
Fix negative reputation Fix negative reputation
Hello, I want to start off by saying that I dont often write reviews, but when I do it is because either the service was exceptional or horrible. I will tell you that here at ONYX it was horrible. Listen, if I was paying $50 for both pedicure and manicure, it would be ok. But I payed $120+TAX plus TIP so I spent $150 on mediocre work, shellac mani and pedi.... it was average quality as with the nail polish, the location is nice (rent is probably expensive so they raise the prices). I would not recommend this place to anyone, I would steer clear of this company all together. customer service is not good either. they dont do anything special at this place... for this money I would expect them to wrap my nails in gold and do a design on every nail (no seriously...) Waste of money, but I learned a good lesson... looking out for other clients so this doesn't happen to anyone else. Happy holidays
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