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CHSLD Providence Notre-Dame de Lourdes is rooted in a long religious tradition. It was established as part of the mission of the Sisters of Providence in Canada. This mission is to proclaim God's Providence and Our Lady's compassion by carrying out caring actions and deeds for residents. The live-in substitute offers its residents on a permanent or temporary basis medical, psychological, nursing, and rehabilitation services. The establishment also offers housing, assistance, and support. Although the residential center is a private institution with a special status, it is registered as a charity because the governance structure links it to other charity-registered religious institutions. The CHSLD Providence Notre-Dame de Lourdes thus respects the charism of charity of the Sisters of Providence and ensures that their mission continues.
 
The reviews of the residential home are mainly positive. Visitors praise its high standards of cleanliness, safe, and encouraging environment. Family members appreciate the excellent care their elderly relatives receive and have mentioned how friendly the staff are as they work. One review mentions a renovation of the physical structures of the building and how well these changes have been achieved to provide a recommendations to future users of the facility. The overall claim from the family users is that the facility is the best, and it is recommended to family members who would like specially good care for their elderly relatives. The conclusion is that the residential facility receives various, consistent good feedback from its clientele.
 
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