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Get in touch!DOGGIEVILLE MTL , Dog Daycare Dog Hotel Pet Groomer Montreal Reviews: 100. Average Rating: 4.2
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Doggievillemtl
Went for the second time yesterday to use the pool. The first time, which was a couple months ago (at least 2), the ramp that the dogs use to enter the pool was broken. The right screw was missing so every time my dog would use it, it would slides making it very unstable and unsafe. For 100$/ hour, it was annoying, as it's really heavy and I had to put it back up everytime but I understand things breaks and they might not had time to fix it yet. I made sure to let the receptionist know it needed to be dealt with when I left.
When I called today to book the pool, I made sure to ask if the ramp was fixed. I was told yes, so we went. I also asked while filling up the paperwork prior to using the pool, and both employees told me the ramp had been fixed.
I had the pleasure to realize that it was NOT in fact fixed and was in the exact same state it was a couple months ago.
One of my dog ended up injuring himself trying to use the ramp after it slid away, pinning him between the ramp and the side of the pool.
Not fixing something after 2 months is pure negligence. I was mad and we left for our vet after using the pool for only 38 minutes. I told the receptionist, who seemed empathetic to the situation, what happened and she sent a message to the manager Tatiana, who was supposed to call me back as I said I wanted to speak with her after confirming they had the right phone number in my file. 24 hours later and 3 messages left and Tatiana hasn't called back
For the premium price they charge, expecting everything to be fixed and safe is the bare minimum. There is absolutely no reason why this simple repair hasn't been done in 2 months. Not being lied to by employees is also not too much to ask.
Had they told me over the phone the ramp was still broken, I wouldn't have booked the pool.
TLDR Negligent company who don't care about dog safety & lie to customers with management who don't bother following up.
