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Review Keywords Analysis

  1. CA
  2. QC
  3. Montreal
ORLY
ORLY
ORLY
ORLY

ORLY

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1 Place Ville Marie, Montreal, QC H3B 3Y1, Canada Get Directions
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4.4

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ABOUT   Services Excellence Summary

ORLY Jewelry was founded in 1986 in the Downtown Core of Montreal. Our second store in the Heart of Laval's Carrefour Laval opened in 1999. We specialize in wristwatches & fine gold jewelry. Expect fulfilment in design, execution & customer service when you buy a gift from us for yourself or someone special. Brands like Tissot. Longines. Hamilton. Gucci. Hugo Boss. Miss Mimi are for sale in our stores. We also stock meticulously designed Italian Gold Jewelry. Our standard is 100 percent customer satisfaction. We are with you from beginning to end.

 

SUMMARY   Reviews Summary

The reviews consistently applaud the retail store's extraordinary customer service. Chantal and David have the necessary insights and patience to provide personalized assistance. Customers underline both employees’ ability to understand and meet customers' needs. The reviews specifically note Chantal's ability to make first-timers feel comfortable. Additionally, reviewers praised the management for valuable and thoughtful gestures. The store went the additional mile to optimize customer experiences. In general, the sales staff have done an excellent job. This comes with a welcoming atmosphere, which is highly commendable. All the reviewers verify the retail store’s expert and friendly service. Many reviewers want to return, and they recommend this experience to their friends. The consistency of these reviews is striking. This cohort provides a solid foundation for a positive brand online.

 

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Reputation Change over time

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Pros & Cons

PROS
great service (4)
good service (4)
excellent servic ... (4)
very good servic ... (3)
very satisfied (2)
very welcoming (2)
recommend (2)
nice selection (1)
wonderful experi ... (1)
very helpful (1)
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Cons
terrible (3)
was damaged (1)
not satisfied (1)
dissatisfied (1)
over priced (1)
extremely rude (1)
rude (1)
dishonest (1)
ORLY Reviews: 33. Average Rating: 4.4
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