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  1. CA
  2. SK
  3. Regina
National Car Rental

National Car Rental

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4850 Buffalo Trail, Regina, SK S4W 1A2, Canada Get Directions
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ABOUT   Services Excellence Summary

Last-minute car rental deals in Regina with National Car Rental! Enterprise's key to success is an ambitious leadership style that values community and connections. After his military service, Jack invested all his savings in a business inspired by his service in USS Enterprise. Integrity, dedication, teamwork, and camaraderie were the foundations of Jack's organization. Jack took an unorthodox approach as his competitors focused on airports. In a St. Louis car dealership basement, he started with seven cars.

 

SUMMARY   Reviews Summary

National Car Rental's Regina location reviews universally embrace their top-notch customer service. This encompasses Edlira, Lira, Jay, and the rest of the team's professionalism, attentiveness, and helpfulness. The staff continually go over and above expectations, like having cars brought down ready for hassle-free pickups, making follow-up calls after vehicle rents, providing crucial directions and offering thoughtful solutions when making a rental at their times of need. Honesty and integrity are crucial; A customer criticized a gas bill only to find that he had already filled up. When he contacted the company with backed-up evidence, they promptly refunded him. Plenty of customers in Regina hail the business for their ultimate quality vehicles and teamwork. The cars Met users' expectations concerning speed,, and the staff ensured the process was easy and satisfactory. Amanda praised the Ford F150 truck’s efficiency and comfort, with things going smoothly when she needed a pickup for the weekend. Some customers renowned the Land Rover Discovery’s recent joining. National Car Rental is recommended on various platforms, and satisfied customers are willing not hesitate to endorse and return. The rates for weekend car rents are the lowest in the town. Amanda tagged it the best and also endorsed cars for companies and personal needs. National Car Rental Regina has great customer service, and it is highly recommended.

 

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Pros & Cons

PROS
excellent servic ... (3)
recommend (2)
very helpful (2)
helpful staff (2)
helped me (2)
great experience ... (1)
great service (1)
excellent job (1)
professional and ... (1)
nice customer se ... (1)
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Cons
rude (5)
horrible (4)
disappointing (3)
not impressed (3)
unprofessional (3)
no response (2)
very disappointi ... (2)
waste my time (1)
delayed (1)
not recommend (1)
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National Car Rental Reviews: 84. Average Rating: 2.3

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Booked a rental car 3 months in advance through NATIONAL at the Regina airport. Arrived on the scheduled date and time flight from Vancouver only to be advised NO CAR AVAILABLE and inferred that I had cancelled the rental earlier that morning??? I did not cancel....I was at the Vancouver Airport enroute when the cancellation was supposed to have been made. The employee was rude, unapologetic, and obviousing outright lying. When I called him on it he produced a printed copy showing date/time that NATIONAL had cancelled my booking for "unknown reasons". The employee could not explain WHY this had been done. NO cars available!! Very unprofessional and suspect. I will never deal with NATIONAL CAR RENTAL again and would never recommend them to anyone else. NATIONAL is associated to a sub company dba PLATINUM MOTORS COROPORATION, Regina Sask who had earlier provided me with documentation confirming my reservation. I was left on my own to find another car rental at the last minute at twice the cost. I will be reporting the above two companies to the Better Business Bureau as this customer service is fraudulent and unacceptable. They should get a zero star rating!
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