TERRIBLE service. I was a loyal customer for 2 years, my mother for a few years, and my sister. We all stopped going and will never come back. I truly hope this place shuts down, it’s not worth the racism, pushing boundaries, and disrespect. A couple ladies here were very kind don’t get me wrong- but the owner Cookie and a few other girls were very disrespectful to myself and my family. Here are some of the incidents that occurred..
#1- I continued to see Sarah and was a few minutes late, I let her know that I got lost (I just got my license) and she said “that’s no excuse to be late, you’ve been here how many times??” I explained that I’m a new driver and get confused with the area, she seemed pissed the entire appointment.
#2- I arrived 8 minutes late for my appointment and let the lady know it was okay if she didn’t have time to do all my waxing. I got into her room, she said “well! you’re late so now I can’t do your full legs!” I Said “that’s okay, do what you can. I will still pay for it.” Then she says “well then take off your clothes!! I don’t have time now!!” And so I quickly took my clothes off.. I felt so pressured and she just started at me as I undressed.
#3- I asked the lady to leave stray hairs (down there) because I always seem to get a rash/bleed when they pull them out. The lady STILL got every single hair, I called Cookie, she said “well you talk too much so you’re distracting her, next time I’ll wax you. Just put Poly on it.”
#4- The lady left wax on the table, I got up after my session.. and got a massive bruise on my leg from getting stuck to the table. She told me to just lift my leg quickly.. then didn’t even give me a discount for it or apologized.. she just laughed it off.
#5- My mother makes it very clear that she doesn’t want to be booked with Cookie after her rude & racist encounter. My mother showed up 15 minutes early, Cookie told her “come in my room!” My mother went in and let her know she was uncomfortable getting it done by her and she was booked with someone else. Cookie said things changed and she would do “some of her parts” while another lady does her other parts.. my mom refused, said she was uncomfortable again and mention her disrespect from last time. Cookie yelled “take off all your clothes! That’s how I do it!” My mother said “no, I don’t even know which parts you’re doing!”
My mom left the room, Cookie told the receptionist to not let my mom leave cause she has to pay. Cookie said “Lady you need to be otherwise you’re not welcome here!” My mother left.
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