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furnaceguys

Name: furnaceguys
Address: Saskatoon, CA
Telephone: +13065187924
Rating: 4.8515

101 reviews

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+13065187924

Open 00:00-23:59 now

3069 Faithfull Ave Unit B, Saskatoon, SK S7K 8B3, Canada Get Directions

hvac contractor Best HVAC Contractors in Canada Best HVAC Contractors in Saskatchewan

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ABOUT Services Excellence Summary

furnaceguys has been in the business for more than a decade and has served Saskatoon residents. We are proud of the work we do to make sure you get the best service, whether it is equipment replacements or repairs. We want to earn your trust and become your go-to company. We have the highest quality parts and labor warranty to show customers that we care about them. We only care about the time of our customers and have advanced dispatch systems to follow technicians in their homes. Also, the systems allow for electronic invoices and estimates that help to reduce our carbon footprint. We promise to be honest and make sure we take care of your home. You will receive a five-year system check-up package if we do not meet your expectations. Your home and privacy are important

SUMMARY Reviews Summary

The feedback engendering customer satisfaction for Furnace Guys centers on service technique, specifically, efficient communication, timeliness and friendliness. A majority of the testimonials commend the technicians and the firm's promptness in a time of need. This is followed by several narratives with technicians who not only discovered and fixed the problem, but also explained what was done and provided warranty information. The central thematic of the testimonials is about Furnace Guys technicians and administrators relating the business overall. Whether in-service nationwide warranty for the right product, easy scheduling or satisfactory service, clients will rarely find testimonials with bad or lukewarm opinions. Customers believe in the company and have suggested it to others. Overall, Furnace Guys' testimonials tell potential clients perceptibly why they should use their services.

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Reputation Change over time

Pros & Cons

PROS

recommend (22)

highly recommend ... (11)

very professiona ... (10)

very knowledgeab ... (10)

on time (8)

great service (5)

very happy (3)

professional and ... (3)

very personable (3)

recommended (3)

Cons

unprofessional (2)

expensive (2)

rude (1)

horrible (1)

furnaceguys Reviews: 101. Average Rating: 4.9

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Reviews (1) Google Reviews (100)

Tom

on Trustanalytica

Fix negative reputation Fix negative reputation

First time using these guys, repair technician arrived just before the end of service time window given to me when booking. Tech was able to find problem in short order but instead of finding cost of repair & replacement part after I requested the repair, tech went on a 15 minute rant about how I should just replace the entire furnace for 10x as much as the final cost of the repair. As he was checking other components of the furnace he complained how he didn't like how the simple front metal panel to the heat exchanger was screwed into place and that was another reason to replace furnace. He noticed a bit of rust on the furnace bottom footings that touch the floor and that was another reason for furnace replacement. I asked him again to find the total cost of part to get furnace running and how long it would take. Tech went to his van and came back 15 mins later to continue on his rant that I needed to replace the furnace instead the repair. After ten minutes of his lecturing I had to leave, I still didn't get a repair time for getting the part and how long it would take to repair. I ended up calling their office an hour later and asked for the quote & repair time for replacing the broken part. The next day I was given a call for the cost of the part & labour and time that afternoon that part could be replaced, I asked if that was the final total cost, the office said yes. The same tech from day before came to replace the part and completed it in 15 minutes flat. After condescending asking for me to "see the switch just above your head & beside the door that has tape labeled 'furnace'?, could you turn that very switch from off position to the on please?" after a checking that the furnace was now working and flipping his tools in his hand like he was John Wayne less than a foot from the furnace circuit board, He final replaced the outside panels before slagging the furnace yet again and that he wanted to replace the whole thing. I asked to keep the replaced part, which he questioned why. He then quoted me a more expensive price than what was quoted to me on the phone by the office that morning, I paid the more expensive price and he left. After spending a few minutes with the tech and listening to him in the room to furnace the day before, I didn't trust him being left alone with the furnace, he wanted a new furnace sale and he seemed creepy enough to try to pull another reason for furnace replacement whether it needed it or not. He was cocky, dominated 99% of the conversation, was condescending and unprofessional with his demeanor to me. This was the first and last time I will use Furnaceguys. Also do furnace repair services never check something as simple as furnace filters these days? You'd think for $200 just to call a furnace tech to make a service call that they'd take the 30 seconds to at least do a complimentary furnace filter check.

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