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Brookstone Restoration

Name: Brookstone Restoration
Address: Birmingham, US
Telephone: +12054362680
Rating: 4.2772

101 reviews

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+12054362680

Open 00:00-23:59 now

4000 Farr Rd, Bessemer, AL 35022, USA Get Directions

water damage cleanup Best Water Damage Cleanup services in United States Best Water Damage Cleanup services in Alabama

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ABOUT Services Excellence Summary

Description: Brookstone Restoration offers a wide range of restoration services. Our company helps property owners recover from unexpected disasters, like broken water pipes or commercial fires. Our highly-trained staff, ready to respond to emergencies, helps restore, safeguard, and secure your property. Our IICRC-certified and IICRC-trained staff are experts in water, mold, and fire. Brookstone holds a residential and commercial contractor's license. Our trade partners and team can assist you and your clients. Water Damage: Broken water pipes, roof leaks, and flooding are all part of our full water damage restoration services. IICRC has certified our highly-trained staff, who have undergone background checks. The highly-trained crews at Brookstone have been IICRC water certified and background checked.

SUMMARY Reviews Summary

Brookstone Restoration reviews were positive overall with numerous customers praising individual team members. The Project Manager Ray and Cody are particularly commended for excellent communication and professionalism. The entire team showed supportive and thoughtful attitudes to customers even when dealing with difficult situations. Rachel, Sheila and other office staff receive accolades for their commitment and calmness when taking charge of various roles. The company's communication and expert handling of the insurance process in the tradition of Graham and Cody keeps clients informed and comfortable from beginning to final signing. Customers feel included, listened to and cared for, so it is so much more than cleaning up after a water leak or fire. The Southern hospitality and team commitment are notable, and many customers say they feel like they are part of the company family, which emphasizes the staff's excellent character and the customer-oriented process. Customers who needed expert restoration work declare satisfaction. In conclusion, Brookstone Restoration has a warm, experienced and customer-oriented team that has won multiple recommendations.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (22)

highly recommend ... (11)

very professiona ... (10)

very helpful (7)

great job (7)

on time (5)

recommended (4)

attention to det ... (3)

extremely profes ... (3)

great company (3)

Cons

delayed (2)

not recommend (2)

frustrating (1)

lack of communic ... (1)

disappointed (1)

dissatisfied (1)

do not trust (1)

unreliable (1)

stay away (1)

do not use (1)