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Cassady & Self Glass Company, Inc.

Name: Cassady & Self Glass Company, Inc.
Address: Birmingham, US
Telephone: +12052524284
Rating: 4.4902

102 reviews

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+12052524284

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1200 4th Ave S, Birmingham, AL 35233, USA Get Directions

auto glass repair services Top Car Glass Repair Service in United States Top Car Glass Repair Service in Alabama

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ABOUT Services Excellence Summary

Cassady & Self Glass Company, Inc. has been locally owned and operated by a family since 1977. We repair all types of glass and offer the best glass replacement service in the Birmingham area and surrounding cities. Call today, and you'll get the best service and lowest price on automotive and commercial replacement glass. We guarantee that our experienced team will do the job quickly and efficiently. Services include windshield replacement, car window repairs, shower doors, heavy equipment glass, and more. Mobile service is available at no extra charge! We accept all insurance claims!

SUMMARY Reviews Summary

The auto glass and window repair and service have been rated as exceptional. The reviews are overwhelmingly positive, praising the speed and professionalism of the team, as well as the competitive price. The company notably puts a priority on customer service. Various high-quality power window and power door lock services have made the company successful. The majority of interviews warn that organization experiences deep logistical bottlenecks, inconvenience and clutter. In practically all incidents, this is the outcome of verbal communication mix-ups between the organization and its customers. Another special mention is the lady behind the scene, called Norma. The operator is a fantastic resource for those contacting the firm over the phone. She is patient in answering questions and provides accurate information. It is essential to emphasize that consistency in greetings (including email strategies) could be critical. Many interactions take place at the level of communication. It is always agreeable that the majority of rental companies must improve customer service by refreshing and coaching and empowering employees who work at the level of client interactions, such as drivers and contact center staff.

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Reputation Change over time

Pros & Cons

PROS

recommend (7)

great service (5)

great job (5)

on time (3)

highly recommend ... (3)

very professiona ... (3)

great people (3)

affordable (3)

use them again (2)

great place (2)

Cons

would not recomm ... (1)

not recommend (1)

rude (1)

go somewhere els ... (1)

poor communicati ... (1)

awful (1)