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CarMax

Name: CarMax
Address: Montgomery, US
Telephone: +13342232038
Rating: 4.11

100 reviews

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+13342232038

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5175 Woodmere Blvd, Montgomery, AL 36106, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Alabama

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ABOUT Services Excellence Summary

As America's biggest used car retailer, CarMax was the automotive industry's original disruptor with our "no haggle" pricing. This pricing transformed the stressful and dreaded car-buying experience into the clear, fair one that all people should expect. However, we have not stopped there; we have raised the bar for customer experience. Our customers can make purchases on their terms. They include purchase online, in the stores or both. Our Love Your Car guarantee (read here) is the ultimate expression of this customer-first approach and the industry's best Love Your Car warranty (get details here), featuring 24-hour test drives and 30-day return policies (up to 1500 miles). It's a unique car-buying experience you've never seen.

SUMMARY Reviews Summary

Carmax customers overwhelmingly rated their experiences as exceptional, with nearly all reviews praising the hassle-free process and exemplary customer service, as well as sales representatives who specifically contributed to their successful transactions. Positive commentary also mentioned how simple and quick the procedures felt, with one customer even stating the process was the easiest they ever experienced. Evidently, the dealership's no-pressure atmosphere and well-informed and amiable staff set clients at ease, making the sales process much more manageable and stress-free. One feedback stated that the company helped them out in times of need, demonstrating how they go above and beyond for all their clients. These themes together suggest a rewarding and pleasant relationship that makes them inclined to recommend carmax to hire someone looking to buy a car.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

great experience ... (4)

helped me (3)

use them again (2)

amazing customer ... (2)

great customer s ... (2)

highly recommend ... (2)

painless (2)

very helpful (2)

incredibly helpf ... (2)

Cons

unprofessional (1)

horrible (1)

terrible custome ... (1)

extremely rude (1)

rude (1)

would not recomm ... (1)

not recommend (1)

stay away (1)

CarMax Reviews: 100. Average Rating: 4.1

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