CarMax
Hours:
Closed Now
Monday 11:00 AM - 8:00 PM
Tuesday 11:00 AM - 8:00 PM
Wednesday 11:00 AM - 8:00 PM
Thursday 11:00 AM - 8:00 PM
Friday 11:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Tuesday 11:00 AM - 8:00 PM
Wednesday 11:00 AM - 8:00 PM
Thursday 11:00 AM - 8:00 PM
Friday 11:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Address: 5175 Woodmere Blvd, Montgomery, AL 36106, USA Get Directions
Services & pricing
Average price rangeWhat people love
From reviewsAbout this business
As America's biggest used car retailer, CarMax was the automotive industry's original disruptor with our "no haggle" pricing. This pricing transformed the stressful and dreaded car-buying experience into the clear, fair one that all people should expect. However, we have not stopped there; we have raised the bar for customer experience. Our customers can make purchases on their terms. They include purchase online, in the stores or both. Our Love Your Car guarantee (read here) is the ultimate expression of this customer-first approach and the industry's best Love Your Car warranty (get details here), featuring 24-hour test drives and 30-day return policies (up to 1500 miles). It's a unique car-buying experience you've never seen.
Reviews Summary
Carmax customers overwhelmingly rated their experiences as exceptional, with nearly all reviews praising the hassle-free process and exemplary customer service, as well as sales representatives who specifically contributed to their successful transactions. Positive commentary also mentioned how simple and quick the procedures felt, with one customer even stating the process was the easiest they ever experienced. Evidently, the dealership's no-pressure atmosphere and well-informed and amiable staff set clients at ease, making the sales process much more manageable and stress-free. One feedback stated that the company helped them out in times of need, demonstrating how they go above and beyond for all their clients. These themes together suggest a rewarding and pleasant relationship that makes them inclined to recommend carmax to hire someone looking to buy a car.
Frequently asked questions
7 questionsWhat do CarMax clients say about their experience?
Reviewers frequently highlight the friendly staff, hassle-free process, and excellent customer service. Many mention specific employees like Hugo and Randy for their professionalism and support throughout the buying or selling process.
Does CarMax offer a warranty or guarantee on their vehicles?
Yes, CarMax provides a Love Your Car guarantee, which includes a 24-hour test drive and a 30-day return policy (up to 1500 miles). This reflects their commitment to customer satisfaction.
What services does CarMax provide for vehicle sales?
CarMax offers a range of services including Vehicle Sales (SUV Sales, Sedan Sales, Truck Sales), Vehicle Purchase (Cash Purchase, Financed Purchase, Trade-in Evaluation), Vehicle Maintenance (Brake Repair, Routine Service, Heated Seat Repair), Customer Support (Loaner Car Services, Customer Inquiries), and Vehicle Transfer (In-Store Transfers, Out-of-State Transfers).
Can I buy a car online and pick it up at the dealership?
Yes, CarMax allows customers to buy online, at the dealership, or combine both methods, providing flexibility in the car-buying experience.
How does CarMax handle trade-ins and evaluations?
CarMax offers Trade-in Evaluations as part of their Vehicle Purchase services, ensuring a straightforward process for customers looking to sell their vehicles.
Do customers find the vehicle transfer process easy at CarMax?
Yes, many reviewers appreciate the ease of the vehicle transfer process, noting that they were kept informed throughout and found it hassle-free.
Where is CarMax located?
5175 Woodmere Blvd, Montgomery, AL 36106, USA
Location & directions
Montgomery, AlabamaCarMax
Used Car Dealer
Address
5175 Woodmere Blvd, Montgomery, AL 36106, USA
Hours
Closed Now
CarMax Reviews · 4.1 average
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