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Review Keywords Analysis

  1. US
  2. AZ
  3. Gilbert
CarMax

CarMax

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Open  9:00 AM-9:00 PM now
1480 E Motorplex Loop, Gilbert, AZ 85297, USA Get Directions
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ABOUT   Services Excellence Summary

CarMax is America's biggest second-hand car retailer. We were the first industry disruptor with our "no haggle” pricing, converting the anxiety and misery of buying or selling a car into a direct, honest transaction that everyone deserves. Since then, we've set the standard for customer experience. Our customers can buy on their terms. You can shop online, at the store, or use both. When you use CarMax, you receive our Love Your Car guarantee (Hypertext Markup Language). Our versatile approach is combined with the vehicle business's best Love Your Car warranty, which includes 24-hour test-drives and 30-day return policies (up to 1500 miles). Our method of acquiring an automobile is completely new to you.

 

SUMMARY   Reviews Summary

The provided reviews are overwhelmingly positive and highlight CarMax's topnotch customer service and the exceptional customer experience obtained by customers of the company, with repeated affirmations of the company's simplified, haggle-free buying and pricing mechanisms pre-eminence. Most reviews praise the company's commitment to a pressure-free atmosphere maintained by the sales team of the company leading to smooth and worry-free processes that has buyers getting an offer for their car, selling their vehicle, and purchasing another in just one visit and the best deals. I have experienced that people who have received all the support they need to understand the process and enjoy the employees' friendliness and professionalism, which contributes to the excellent service and the company's favorable conditions and guarantees like the seven-day return policy where people can bring back the car if something they do not like happens. A few reviews noted that there were no-made recalls on the vehicles they had to bring back to the company, which indicates that they must be more careful with the vehicle check for such or just take the necessary steps to avoid these problems overall, which is necessary.setData shows that I would recommend CarMax highly, and the customers are happy.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (9)
great experience ... (5)
highly recommend ... (4)
very helpful (4)
fair price (3)
very smooth (3)
excellent custom ... (2)
very knowledgeab ... (2)
friendly and pro ... (2)
very friendly (2)
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Cons
not recommend (2)
slow (1)
unhappy (1)
never responded (1)
poor experience (1)
rude (1)
awful (1)
disappointed (1)
really disappoin ... (1)
disappointed (1)
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CarMax Reviews: 102. Average Rating: 4.2

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