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Review Keywords Analysis

US / AZ / Phoenix
Big O Tires photo
Big O Tires photo
Big O Tires photo
Big O Tires photo

Big O Tires

Address: 5049 N 7th St, Phoenix, AZ 85014, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Oil Change Standard Oil Change $30 - $50
Full Synthetic Oil Change $60 - $100
Oil Change with Lube Service $40 - $70
Tire Services Tire Rotation $20 - $40
Tire Alignment $70 - $100
New Tire Installation $150 - $250
Battery Services Battery Replacement $120 - $180
Battery Testing $10 - $30
Battery Charging $20 - $40
Brakes Services Brake Pad Replacement $100 - $200
Brake Fluid Change $50 - $80
Brake Inspection $25 - $50
Fluid Services Transmission Fluid Change $100 - $150
Coolant Flush $70 - $100
Power Steering Fluid Change $50 - $80

What people love

From reviews
Great customer service Friendly atmosphere Quick service Knowledgeable employees Oil change Fair pricing Transparent communication Quick repairs Competent technicians No pressure sales

About this business

The Big O Tires guarantee. You're covered. One of the nearly 400 Big O Tires locations and buy power to provide you with some of the best tire prices you'll find anywhere. And, the people power to provide you with a satisfying buy. Big O Tires will help you select the right tires for your vehicle, whether it be a golf cart or a Volkswagen Golf®. Explore our comprehensive range of car tires, light truck tires, SUV tires, performance tires, and more. We have tires for every situation, from performance to economy to precise-fit OEM. Big O Tires - the team you can trust!

Reviews Summary

The reviews indicate that Big O Tires enjoys overall positive customer feedback. Many customers praised their trustworthiness, courtesy, and informative nature when it came to explaining the repair process to them. Justin Major is appreciated for making personalized recommendations and his expertise in diagnosing and repairing car parts. Customers commended multiple staff members and customers for their promptness and professional manner, regardless of the complexity of the work. They also offer additional beneficial services such as shuttle services and free tire or oil change. The client appreciated the friendly and supportive atmosphere and is assured of the premises' continued visit and encouragement. Customers were thrilled with Big O Tires' last-minute services, which included the highly flexible and friendly staff being able to offer comprehensive help and even extend hours to ensure the customer's experience was positive. UP>s and instances where the customer did not have to pay for minor complications. Moreover, customers have not to worry about ongoing pricing issues. Anger and anxiety were managed through continual tension reduction and issue resolution. Little trips and efficient services have always had a daily good customer involvement. The client recommended the site, as they have experience with car repair shops and the experience was noteworthy compared to that. The personnel were excellent, and the facility was safe. The client was thinking of coming back and bringing a friend, notwithstanding the situation. The client was confident in the site and considered the outcome relevant, therefore an individual must take appropriate care in his or her journey, thus from a single instance the experience. The client see situations as crucial, but the response of stress is not important as people focus on engaging clients and insists on the customer's efficiency as part of the effort to management his or her feelings and thought processes. The popularity of the website is satisfactory, as it is rated average.

Frequently asked questions

7 questions
What do Big O Tires clients say about the work?
Reviewers consistently praise the knowledgeable and friendly staff, particularly mentioning Justin Major and Alex for their professionalism and helpfulness. Customers appreciate the quick service, transparency in communication, and the quality of repairs, often noting timely completions and thorough inspections.
Does Big O Tires offer oil changes in Phoenix, and how do customers feel about the service?
Yes, they provide various oil change services, including standard, full synthetic, and oil changes with lube service. Customers have expressed satisfaction with the quick turnaround and quality of the oil change, highlighting the professional staff's efficiency.
What hours is Big O Tires open for service?
Big O Tires operates the following hours: Monday: 7:00 AM-6:00 PM, Tuesday: 7:00 AM-6:00 PM, Wednesday: 7:00 AM-6:00 PM, Thursday: 7:00 AM-6:00 PM, Friday: 7:00 AM-6:00 PM, Saturday: 7:00 AM-4:00 PM, Sunday: 9:00 AM-4:00 PM.
Can I get a tire alignment at Big O Tires, and what do customers say about their tire services?
Yes, they offer tire alignment along with tire rotation and new tire installation. Reviewers commend the team's expertise in handling tire services, especially for lowered cars, and appreciate their ability to diagnose and fix issues that other shops couldn't.
Does Big O Tires provide battery services, and how quickly do they respond to urgent needs?
They offer battery replacement, testing, and charging services. Customers have noted the team's quick response times, especially in emergencies, with one reviewer mentioning they were helped promptly on a Sunday with a dead battery.
What types of brake services can I expect at Big O Tires?
Big O Tires provides brake pad replacement, brake fluid change, and brake inspection services. Reviewers have highlighted their thorough inspections and quality repairs, ensuring customer safety and satisfaction with brake-related issues.
Where is Big O Tires located?
5049 N 7th St, Phoenix, AZ 85014, USA

Location & directions

Phoenix, Arizona
Big O Tires
Car Repair
Address
5049 N 7th St, Phoenix, AZ 85014, USA
Hours
Closed Now
Big O Tires Reviews · 4.3 average
1 Reviews
G Google 100
I went to Big O tires on Tatum and Thunderbird yesterday. The manager Jeremy who otherwise seemed nice, took my car in for an oil change and lube. I asked him if he checks the tire pressures. He says he does. The last two times he forgot to reset the oil change button. So this time I checked before driving off and sure enough the button was not reset and the low tire pressure light was on. When I went in frustrated and asked him if anything was done to the tires, he exploded and started humiliating me in front of the other customers. Perhaps he’s a racist. I told him I’m just checking to see if the job is done properly. But he was uncontrollable. He asked me to leave the shop and call me a liability which in my 38 years of being in Arizona not a single person has done that before. I left the store humiliated and I do work in a respectable position and have been a consultant with the state of Arizona . I believe this man is going to be a liability for the store. Although he appears nice, you never sure when he turns and shows his sheer nastiness inside. No I will never return even if you pay me for it. And I don’t know what other mistakes he has made with my vehicle because I don’t trust him anymore.

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