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  1. US
  2. AZ
  3. Phoenix
Big O Tires
Big O Tires
Big O Tires

Big O Tires

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Open  7:00 AM - 6:00 PM now
5049 N 7th St, Phoenix, AZ 85014, USA Get Directions
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ABOUT   Services Excellence Summary

The Big O Tires guarantee. You're covered. One of the nearly 400 Big O Tires locations and buy power to provide you with some of the best tire prices you'll find anywhere. And, the people power to provide you with a satisfying buy. Big O Tires will help you select the right tires for your vehicle, whether it be a golf cart or a Volkswagen Golf®. Explore our comprehensive range of car tires, light truck tires, SUV tires, performance tires, and more. We have tires for every situation, from performance to economy to precise-fit OEM. Big O Tires - the team you can trust!

 

SUMMARY   Reviews Summary

The reviews indicate that Big O Tires enjoys overall positive customer feedback. Many customers praised their trustworthiness, courtesy, and informative nature when it came to explaining the repair process to them. Justin Major is appreciated for making personalized recommendations and his expertise in diagnosing and repairing car parts. Customers commended multiple staff members and customers for their promptness and professional manner, regardless of the complexity of the work. They also offer additional beneficial services such as shuttle services and free tire or oil change. The client appreciated the friendly and supportive atmosphere and is assured of the premises' continued visit and encouragement. Customers were thrilled with Big O Tires' last-minute services, which included the highly flexible and friendly staff being able to offer comprehensive help and even extend hours to ensure the customer's experience was positive. UP>s and instances where the customer did not have to pay for minor complications. Moreover, customers have not to worry about ongoing pricing issues. Anger and anxiety were managed through continual tension reduction and issue resolution. Little trips and efficient services have always had a daily good customer involvement. The client recommended the site, as they have experience with car repair shops and the experience was noteworthy compared to that. The personnel were excellent, and the facility was safe. The client was thinking of coming back and bringing a friend, notwithstanding the situation. The client was confident in the site and considered the outcome relevant, therefore an individual must take appropriate care in his or her journey, thus from a single instance the experience. The client see situations as crucial, but the response of stress is not important as people focus on engaging clients and insists on the customer's efficiency as part of the effort to management his or her feelings and thought processes. The popularity of the website is satisfactory, as it is rated average.

 

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nagesh left a 1 star review
★☆☆☆☆
On TrustAnalytica
Sep 06
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Pros & Cons

PROS
recommend (7)
great service (4)
excellent custom ... (3)
very professiona ... (3)
great experience ... (3)
great job (2)
friendly staff (2)
highly recommend ... (2)
good experience (1)
extremely knowle ... (1)
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Cons
slow (1)
very disappointe ... (1)
disappointed (1)
will not return (1)
stay away (1)
slow (1)
not worth (1)
bad business (1)
never called me (1)
dirty (1)

Big O Tires Reviews: 101. Average Rating: 4.3

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I went to Big O tires on Tatum and Thunderbird yesterday. The manager Jeremy who otherwise seemed nice, took my car in for an oil change and lube. I asked him if he checks the tire pressures. He says he does. The last two times he forgot to reset the oil change button. So this time I checked before driving off and sure enough the button was not reset and the low tire pressure light was on. When I went in frustrated and asked him if anything was done to the tires, he exploded and started humiliating me in front of the other customers. Perhaps he’s a racist. I told him I’m just checking to see if the job is done properly. But he was uncontrollable. He asked me to leave the shop and call me a liability which in my 38 years of being in Arizona not a single person has done that before. I left the store humiliated and I do work in a respectable position and have been a consultant with the state of Arizona . I believe this man is going to be a liability for the store. Although he appears nice, you never sure when he turns and shows his sheer nastiness inside. No I will never return even if you pay me for it. And I don’t know what other mistakes he has made with my vehicle because I don’t trust him anymore.
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nagesh left a 1 star review
★☆☆☆☆
On TrustAnalytica
2 years ago
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