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DogTown Pet resort and Spa

Name: DogTown Pet resort and Spa
Address: Phoenix, US
Telephone: +16029543998
Rating: 4.48

100 reviews

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+16029543998

Open 8:00 AM - 6:00 PM now

3505 E Thomas Rd, Phoenix, AZ 85018, USA Get Directions

pet groomer Top Dog & Pet Groomers in United States Top Dog & Pet Groomers in Arizona

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ABOUT Services Excellence Summary

DogTown Pet resort and Spa understands the challenge of leaving your pet behind. We ensure every visitor receives the care and attention they deserve. Regardless of whether they're here for grooming or quality time with you, we offer to keep an eye on your furbaby until they return to the dining hall! We make sure your four-legged friend doesn't remain indoors forever! Not at all! We'll bring your pet to you and ensure they have plenty of activities when you're not around!

SUMMARY Reviews Summary

The general comments of the facility are. .1. "Dog Town is an excellent pet grooming place," "they are punctual and courteous". 2. Dog Town is simply great. .3. "The staff are caring and professional, the prices are fair and the work is high quality." ... And lastly, "The place's atmosphere is great and my dogs always come out looking happy and lovely." 4. "I highly recommend the place,"osti 5. People frequently mention the friendly and helpful customer service, which keeps them coming back. .6. Customers regularly report that they are pleased to find the dogs excited, happy, and clean after leaving this place. In conclusion, most opinions are positive and would recommend dog owners to use the services.

Tammy left a 1 star review

★☆☆☆☆

On TrustAnalytica

Feb 20

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

highly recommend ... (6)

did a wonderful ... (3)

great people (3)

great service (3)

great job (3)

will be back (3)

awesome place (2)

great job (2)

well done (2)

Cons

upset (1)

feel uncomfortab ... (1)

uncomfortable (1)

awful (1)

not happy (1)

unhappy (1)

DogTown Pet resort and Spa Reviews: 100. Average Rating: 4.5

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Reviews (1) Google Reviews (99)

Tammy

on Trustanalytica

Fix negative reputation Fix negative reputation

I brought my Sophie Lynn (toy Yorkie) in for a trim, months ago. I pointed out minimal matting under her armpits and asked that they take off as little hair as possible. When I picked her up, I was horrified. I couldn’t say anything at the time, I just wanted to cry. I will never use Dog Town Pet Resort and Spa again. I didn’t post a review at the time because I knew I’d never be back. But today when I was looking for a good groomer I wanted to see what others had to say about this place. Reading through the one (1) star reviews, I was astonished by the responses from the owner. It would behoove you to leave your comments off the review page and practice some professional decorum. I can’t imagine what you contribute has helped in any way. If you truly cared to right the wrongs, you would reach out to the unhappy customer on a personal level. PLEASE do not practice that with me. T. Gourley