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Mattress Firm Town & Country

Name: Mattress Firm Town & Country
Address: Phoenix, US
Telephone: +16029552900
Rating: 4.8818

499 reviews

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+16029552900

Open 10:00 AM-8:00 PM now

2112 E Highland Ave Suite A42, Phoenix, AZ 85016, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in Arizona

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ABOUT Services Excellence Summary

At Mattress Firm Town & Country, we're on a mission to provide a great night's sleep tailored to you. What makes us different? Our Sleep Experts (r) undergo over 200 hours of training to create a personalized solution for you. Love Your Mattress Guarantee (r) helps make comfortable America's top brands like Sealy, Tempur-Pedic, Sleepy's and Serta also available at reduced prices. Your new mattress is delivered to your door, and you have 120 nights to experience a 120-night sleep trial(r). Our mattress experts help you find the best fit. Many think that Mattress Firm is in the mattress business. However, Mattress Firm is in the match-you-with-the-right-mattress-for-you business. Our focus is on matching people with the right mattress for over 90 years. From a few stores to America's largest mattress store, we have over 2,400 locations in 49 states. Every Sleep Expert(r) starts their career by going through 80 hours of training. However, they can only go so far. We at Mattress Firm see motivation and happiness in our employees as the best way to provide customers with an excellent service. Our culture is a place where you love to work every day and wake up feeling great. We want to provide a guarantee that we sell great Sleep Experts(r) to our loyal customers. It's the Love Your Mattress Guarantee (r). Simply put, it means that we provide the best price, choice, comfort, and experience. We will help you find the perfect mattress. Three times a year, the Ticket to Dream Foundation's Mattress Firm Foster Kids program holds a collection drive to offer foster children resources to sleep better and get a brighter future. Even though mattresses are important, we help the community's people sleep better.

SUMMARY Reviews Summary

Reviews for Mattress Firm Customer service was great overwhelmingly. Attentive and informative salespeople like Brandon and Miguel often mentioned in the comments. They provide welcoming, no-pressure shopping experiences, with many praising their knowledge and willingness to guide customers through their options. Customers had an overall successful shopping experience, including quick stock checks and easy, friendly sales. They recommended the store to many thanks to the excellent services they received. Delivery is on time and professional, and store service is knowledgeable, supportive, and fast. Comments noted the availability of varied products with customer satisfaction paramount from the store to the home.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (49)

very knowledgeab ... (39)

very helpful (34)

highly recommend ... (23)

great experience ... (16)

extremely helpfu ... (13)

super helpful (11)

helped me (11)

great service (10)

great customer s ... (9)

Cons

unprofessional (1)

go somewhere els ... (1)

rude (1)

not recommend (1)

will not return (1)

rude (1)