MEI Consulting Phoenix

STAY AWAY these people are scammers at Target who help sell services for AT&T. Nobody is willing to help us we have now had to go directly to AT&T corporate we have text message back up with the price we were told March 21 my husband was at Target waiting for medication he was approached by someone from At&t and she asked him who he had for service, and he told her At&t she asked him how much we were paying a month he told her $297.00 for 3 phones. She told him she could save him money because we were paying way too much. She said she worked for At&t corporate so they have better deals than the third-party stores and that they don’t work for commission so they aren’t trying to upsell anything. She pulled up our account and told my husband the first issue was we were on an older plan called the elite program and we should be on premium. She said that if he traded in his phone and got the new iPhone 14, we qualified for a promotion that would bring our bill down to $190.00. My husband said he wanted to come home and talk to me about it because I just had heart surgery and see what I thought because we would have to pay off the remainder of his current phone. April 15th, we went back to Target where Kaela who originally had spoken to my husband said she wouldn’t be available at that store but Kaitlyn who would be there would help us out. Kaitlyn said she was newer, so she was on the phone with Kaela when she was setting us up. She had my husband trade in his phone, she changed our plan to premium. She also said we were paying too much for our warranty and said Allstate is a better insurance and it was cheaper at $19.99. I asked since our bill would be $190.00 if I added an iPad what would it cost, she said it would be $15.00 more dollars which seemed odd, so I asked her if she was sure, and she said she was. She told us our bill would be $205.18 before taxes and after tax our bill would be $228.48. we moved forward and she gave us a piece of paper with a number to call when we received the new phone and iPad to get it activated and that was it. May 19th, we get our first bill, and it is $380.00 we reach out to Kaela because we had her number and told her how much our bill was and that was not what she had told us it would be. She asked to see the bill and she would look it over. She told us they were activation fees which wasn’t correct because we had paid one activation fee on the previous bill. We were texting back and forth and not getting anywhere so we went into Target that weekend. Tai was working and said that Kaela had told him we would be coming in. I had printed off our last 3 bills to show him my discount on my line had been taken away and we had no discounts on my husband’s line. He pulled out a pad of paper that had some billing information on this and asked if we hadn’t received this when we signed up, I told him we didn’t get anything when we signed up except for a piece of paper to show us to activate the phone and iPad when we received it. He proceeds to tell us it takes 3 billing cycles until we see the discounts, I was not happy about this because we were not told this and so we didn’t budget for a higher bill. I knew there would be an activation fee but that is $35.00 our bill was $100.00 over what we normally pay. He told this was their error and they need to fix it. When we got home, we reached back out to Kaela because this was crazy that nobody could explain why are bill was $100.00 more. We texted back and forth with Kaela we asked if we could set up a time to speak with her instead of texting because this wasn’t getting anything resolved. She told us she was going to have her manager Jolene reach out to us to discuss this error. It took several days of asking then Jolene finally reached out by text message not a phone call a text message and she is a manager. We explained the situation she told us there was nothing she can do and she would have somebody from customer care reach out to us. Again, days went on my husband reached out to Jolene saying nobody called she had forgotten finally someone called. I am a manager at 44 billion dollar company if there is an issue and I just texted a customer and didn’t take the time to call them and do everything I could to help them I would be fired. This is the most unprofessional experience I have ever had. We spoke with customer care they tell us that our bill going forward is going to be $340.00 we tried explaining to them that is not what we were told when we did this at Target and why would we do something to make our bill higher. The customer care person told us if we could get on a call with the manger and the customer care person to figure this out. She gave my husband a number and her extension. We reached back out to Jolene to see if she or Kaela could get on a call with us to figure this out and she never responded after several texts and no answer when we would call. June 25th- my husband and I go back to Target because nobody is responding to us. When I walk up the gentleman from at&t is helping somebody he asked if I was needing help, I told him my bill was not what were told and nobody would help us and he said he would be right with me. About 10 min later he finishes up with the other people says his name is Cedric and makes a comment to me about how I said my bill wasn’t correct and I could have affected a sale for him. Which in turn I said first of all I was told you work for At&t corporate and don’t’ get commissions and second of all you asked me what I needed help with so I told you. I thought that was completely unprofessional to blame me for a sale he then told us they don’t work for corporate they work for a third party, and they do work off commissions. I explained to him that Kaela who helped us told us differently he said he knew Kaela and she shouldn’t have said that and that she hasn’t been here very long like him. We went over the whole situation with him he told us there were a lot of issues. He told us they should have never changed our plan because we did lose HBOmax because of this, he also said they shouldn’t have approached us because our phones were too new to qualify for a better plan and that we were not a new customer. We should him all the text messages with Kaela and how she told us our bill would be $205 and the text messages with the manager and that nobody will help us. We were able to pull up what we were signed up for and the iPad was not only $15.00 more with the line it was going to be close to $54.00 more. Then on my husband’s line there would only be a $9.73 credit which would bring our bill nowhere what we were told. Cedric was able to bring up our order which we noticed on the order he showed us on the signature line there is a squiggly mark like we signed this which weren’t given anything to sign. The agent’s signature looks like the same signature where we should have signed so not only did we get lied to on how much our bill is the girl Kayla who signed us up most have added that squiggly mark because we didn’t sign anything or receive any documentation of how much it would be only through text message. Then Cedric proceeded to tell us the girl who signed us up was fired. He said there was nothing he could do he told us we could drop our insurance to make our bill lower but unfortunately this is what our bill would be $340.00. I was so upset we aren’t the ones who messed up Cedric even confirmed this and now you aren’t going to make it right. I asked him what he would do if this happened to him if he was lied to and now was being charged more for a bill, he was told would be cheaper. He couldn’t say anything other than his manager and someone from customer retention would call us which never happened. Cedric also told us Kayla was fired for other mess ups. June 29th, we reached out to Kaela again begging for some help since she was the one who originally approached my husband and told us she gets our bill down to this amount. She said somebody would be reaching out to us that day and we never heard from anybody again. Kayla who signed us up, she added the Allstate insurance to Max’s phone and didn’t cancel our at&t insurance so we were paying double insurance for 3 months. The $40 plus on our at&t bill and then $19.99 Allstate was being taken out of the credit card we used to pay the taxes on the my husband’s new phone. We called the bank to have a claim filed for fraudulent charges and called Allstate to cancel. pleaded with them to help because now our bill was more. She stopped responding and nobody called us back