Our World Energy, LLC

Founded by a diverse team, Our World Energy, LLC, caters exclusively to the client. Our clients are the only focus of Our World Energy, LLC. We strive to provide a positive customer experience, leading to a successful transaction. With more than $5 billion in financing, Our World Energy, LLC and its installation partners are at the forefront of the push for a sustainable, 100 percent-sustainable planet. Our goal is to motivate individuals to be more successful. Families receive clean, inexpensive power from Our World Energy's client-centric services.

The reviews reveal significant satisfaction with Our World Energy's customer service. Most of them highlighted the helpful, knowledgeable, and friendly characteristic employees have, and the representatives' non-pressure and informative sales pitch that includes various questions about the solar panels. They all focused on one specific employee and this could lead to skepticism on the part of a potential customer, and these included Sequoia, Adrian, Kisha, Karla, Jake, Steve, and others before 9 and after 11. This could portray a lack of diversity in the employees but on an individual level, they are all exceptional in their job. Some commented on the considerable savings associated with this company after they made the switch to Our World Energy. Positive reviews from the reviews mostly show previous customer satisfaction upon getting their systems after installation and on average, the system was generating between 50-55kWh per day. The process is described as easy and one customer highlighted the company's capability to deal with city and HOA delays on a personal level i.e. they also found the incentives and tax credits. He advised everyone else to install a consumption meter to monitor and see how much energy they are using. The flexibility This company has to offer is also expressed in how they handle recommendations to the company, in most circumstances, the customer is in total control of how the procedure is to be carried out. Time is allowed for the customer also to decide i.e. the salespersons wait for the customers to call them when they have decided to go ahead and this could be their policy where the decision to purchase is all in the customer's hands. For most customers, this not be rushed. Few negative reviews were found in the data that displayed customers dissatisfaction with a few aspects and found them too aggressive and not impressive. After they said no to the products. Some said that the process took so long to get the final inspection and the go-ahead from the utility company. The assigned labels for each review give a summary of the content, and we can get the information because we can analyze it as a whole but in some information, we get the information we need from that part. Our data can be identified by multiple sentiments from the same review and we use that to deliver accurate information. Product companies use this data to understand customer sentiment to know areas that are working well and those that need attention which results in a reduced rate of customer churn and increased customer satisfaction.