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Pacific Bath Company

Name: Pacific Bath Company
Address: Phoenix, US
Telephone: +16025605551
Rating: 4.7647

102 reviews

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+16025605551

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2215 W Lone Cactus Dr Suite 21, Phoenix, AZ 85027, USA Get Directions

bathroom remodeler Best Bathroom Remodelers in United States Best Bathroom Remodelers in Arizona general contractor Best General Contractors in United States Best General Contractors in Arizona

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ABOUT Services Excellence Summary

KOHLER's collection of bathtubs and showers in the bathing system combines leading-edge functionality and innovative design with modern comfort. KOHLER's revolutionary products will elevate your bathroom while adding significant value. KOHLER's variety of products will help you develop a peaceful, enduring oasis. You can infuse your bathroom with high-end spa luxury by incorporating heated surfacing, hydrotherapeutic jets, or KOHLER's state-of-the-art LuxStone wall system.

SUMMARY Reviews Summary

Pacific Bath reviews are generally positive and customers are satisfied with the service. It can be noted from the reviews people conform getting their tubs replaced with a shower. The tub-to-shower conversion is done expertly and the team does an outstanding work. Most of the clients have said that the installers were great people who were professional, neat and tidy. At no cost to us, They made sure to clean up after themselves and even took time to know the bathroom that was getting a new model. Another thing that seem to be sticking out from the reviews is their customer service. Some clients even reported that they were told to go back and undertake some other things that are included in the warranty. For the demographic that is disabled, It turns out that the company can also handle such clients with ultimate care.
It can be concluded that the Pacific Bath thumbs up most of the time and it is rated as a top notch company.

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Reputation Change over time

Pros & Cons

PROS

on time (11)

very professiona ... (9)

very happy (6)

recommend (6)

highly recommend ... (3)

great job (2)

well done (2)

very efficient (2)

amazing job (2)

great service (1)

Cons

disappointing (1)

expensive (1)

dirty (1)

poor service (1)

Pacific Bath Company Reviews: 102. Average Rating: 4.8

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Reviews (2) Google Reviews (100)

Dana

on Trustanalytica

Fix negative reputation Fix negative reputation

Do not buy a bath conversion from Pacific Bath. Even though they are proud of their affiliation with Kohler, Pacific Bath and all of their myriads of subsidiaries are not worthy of the fine name of Kohler. They advertise 1-2 day completion, but in actuality it takes 4 very long days. The first day of my ordeal was supposed to start at 8:00 AM. It started at 10:00. The company told me that two trained men would handle the demolition. One showed up, his name was Andrew and he did not have the tools to adequately perform the task. He put very thin sheets of plastic up to try and contain the dust and debris. That didn’t work. There was dust, grit and pieces of concrete everywhere. He used a sledge hammer and I was subjected to 5 hours of the loudest banging. At 3 or 4:00 two men arrived and relieved the first guy. The names of these men were Gerardo and Cesar. That’s when I found out that Andrew had 1 month on the job and no training. The tools and help he was supposed to have left for another job. His name was Danny. He never came in my home to assess the project nor leave the necessary tools to adequately complete the task of demolition. Andrew not only demolished the existing shower/bath, but ruined two adjacent walls. I had dust grit and chunks of concrete from the bath, the guest room to the front door. The flooring is permanently scratched. The adjacent walls were compromised and I now have a footlong crack in the ceiling. I reported this on a daily basis, but to no avail. The two men who finished the job were very apologetic and did all they could to rectify the problems incurred. The job started on Wednesday with completion on Thursday. I gave them one day of grace. I had 2 doctor appointments on Friday. I had to reschedule those appointments and lost Friday and Saturday. I have reached out to Pacific Bath and they have not made any attempts to make it right and fix the damage their installers have caused.

Andrea

on Trustanalytica

Fix negative reputation Fix negative reputation

We had a shower installed and we really regret choosing this company as it took 4 days instead of the promised 2 days to install. They have not returned any of the 3 phone calls in the past month that we've made leaving messages to call us back. The work performed was poor - leaving a scratch on one wall panel, messy calking (and missing calking), a material sticking out of the shower faucet handle, and a pen mark and dirty glass doors as well as leaving little white rocks all along the floors in our hallways. Then they came to fix some of the issues and the man who came was on his phone for about an hour and telling whoever was on the phone at one point, "this is a big job and they don't pay me gas money". Seems like a racket to me - paid $19,500 for a basic shower install and received poor service and work! Choose another company for a better price, work, and service!

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