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Review Keywords Analysis

  1. US
  2. AZ
  3. Phoenix
ABOUT   Services Excellence Summary

Penguin Air, Plumbing & Electrical knows how crucial your comfort is. We also understand the significance of exceptional, old-fashioned customer service. We aim to respond quickly when you reach out and get straight to work fixing any cooling, heating, plumbing, or electrical problem. We offer 24-hour emergency service, so no matter what time you require help at your Phoenix residence, you can count on our team to show up rapidly! We continually strive for excellent customer service. We employ highly trained electricians, plumbers, and HVAC technicians who possess the skills and knowledge to provide excellent service and solutions. In addition, we are always friendly and respectful, prioritizing your needs and taking extreme care while working in your home.

 

SUMMARY   Reviews Summary

Penguin Air and Plumbing were given glowing feedback by customers, with multiple positive mentions of technicians such as Nathan W. and JD Belisle. There was substantial praise for the crew's professionalism, timeliness, and informative attitudes. Most people were happy with the quality of the work done and the straightforward problem resolution, with Nathan W. standing out in particular for his honesty. Many found the service's promptness a welcome change from industry normals, and there was an abundance of potential clients who would gladly choose the service again. A number of people also mentioned the service's ability to provide service during hectic times. Long wait times for initial inspection are gone. This large pool of satisfied clients points to a strong company that consistently delivers.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (13)
highly recommend ... (9)
very professiona ... (8)
extremely knowle ... (4)
very knowledgeab ... (3)
continue to use (3)
great job (3)
on time (3)
great service (2)
fantastic job (2)
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Cons
overcharged (2)
never returned m ... (1)
very disappointe ... (1)
disappointed (1)
do not trust (1)
dishonest (1)
disappointed (1)
dissatisfied (1)
not recommend (1)
extremely rude (1)
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Penguin Air, Plumbing & Electrical Reviews: 106. Average Rating: 4.6

filtered by
% summary
Excellent
33%
Good
0%
Average
0%
Poor
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Bad
67%

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labor way too high just replace hvac motor and board labor cost almost $2k not good at all
S
Susan
We had Alex and Rex at our home to repair under counter lights. They were very professional and completed the work in a timely manner . We would recommend them very highly. 5 stars for sure
Worst company ever ! Was talked into buying an A/C and furnace combo for 12,500.00. Never gave us any paperwork or receipts, but they made sure they signed up for a loan. When we received the first statement it was for 12, 833.00. The took out our old furnace and damaged the walls and never told us, l guess they figured we'd never find out. I'm now seeking money from them, as we now have bugs crawling into our home, as we live in a mobile home. We need to repair these walls from the damage they caused.
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