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Pros & Cons
PROS
recommend (19)
highly recommend ... (9)
great job (5)
helped me (4)
great experience ... (4)
very professiona ... (3)
extremely knowle ... (3)
very responsive (2)
fantastic job (2)
recommended (2)
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Cons
no communication ... (1)
rude (1)
unprofessional (1)
horrible (1)
frustrating (1)
absolutely nothi ... (1)
poor customer se ... (1)
0 stars (1)
Renters Warehouse Reviews: 101. Average Rating: 4.5
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% summary
Excellent
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Bad
100%
I would give 0 stars if I could. This company has been absolutely terrible. My AC broke in July in Phoenix Arizona where the outside temperature is about 116. The inside temperature of my house is 99 degrees. Renters warehouse has been sitting on this issue for 5 days now. They said on day 2 that they would bring portable AC units to help with the heat. It is now day 5 and there has been nothing. My roommates and I have had to call about 20 times each to be met with people who are unwilling to help. They just keep transferring me to maintenance coordinators who refuse to do anything or give any updates. I have to take time out of my work day to keep calling to ask for an update or either fixing the AC or providing an alternative solution. DO NOT RENT FROM THEM. They keep casting my problem aside as if I, as a tenant with no AC for 5 days, am not important. Worst customer service I’ve ever experienced. Every single person I’ve spoken to there, including supervisors should be fired and never have a job in customer service ever again. Not willing to provide a safe living condition for me and my roommates.
