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CarMax

Name: CarMax
Address: Scottsdale, US
Telephone: +14808773815
Rating: 4.6373

102 reviews

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+14808773815

Open 11:00 AM-8:00 PM now

15350 N Hayden Rd, Scottsdale, AZ 85260, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Arizona

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ABOUT Services Excellence Summary

CarMax is America's largest used-car retailer. The company revolutionized the automotive industry with its "no haggle" pricing model. This model changed the stressful and often unpleasant process of buying or selling a car into a direct, fair process for consumers. We've pushed the boundaries of customer experience since then, and our clients get to decide how they want to purchase. This includes buying a car online or at a dealership or a blend of both. Our Love Your Car guarantee combines our flexible approach with the industry's top Love Your Car warranty. Our warranty even lets you test drive for 24 hours and return your purchased car within 30 days or 1500 miles (learn more). That's our commitment to you. Visit our website to learn more.

SUMMARY Reviews Summary

CarMax is an excellent place to trade or sell cars as the employees demonstrate professionalism and expertise. Kyle and Dezirae explained the trade-in process from the steep to the end they had good custom service and they take the time to analyze the car prices. Another client Mariah was well treated and a good service was enjoyed from the Scottsdale, AZ location. Mariah was fully informed on new car purchase done at the same location. A client stated that CarMax can give competitive market price for used cars and Nina explained every bit of the car selling process. Most customers are happy since buying new cars is easy with the exceptional services. One is provided with a good selection of cars to choose from and the sales do not force the clients to buy the cars. Customers are explained every bit of procedures and the prices are transparent. Clients are happy with the process and the cars are affordable including the shipping of cars which is less costly. CarMax has proved to be the best for trading cars and car buying. Customers are happy and have felt appreciated. CarMax has fully satisfied most customers. In summary, CarMax is better than car dealers who pay more for the cars and this has provided overall excellent customer service.

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Pros & Cons

PROS

recommend (12)

highly recommend ... (6)

very friendly (4)

friendly and hel ... (4)

great experience ... (4)

very helpful (4)

very happy (4)

best experience (3)

accommodating (3)

very pleasant (2)

Cons

disappointed (2)

not recommend (1)

waste of time (1)

would not recomm ... (1)

not recommend (1)

bad customer ser ... (1)

CarMax Reviews: 102. Average Rating: 4.6

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