Great communicationHigh quality workExcellent customer serviceProfessional staffKind staffGood jobEfficient processHelpful staffKnowledgeable techniciansAccommodating service
About this business
Dan's Paint & Body is not your average body shop. There is no grease, no mess, and no pressure. The renovated and meticulously maintained Dan’s shop spans 60,000 sq. ft. The transformation from a two-man shop to a family-owned-and-operated business with the region’s top employees is evident. Dan’s relentless dedication to customer service and quality collision repairs has established the independent body shop as the most respected in Southern Arizona. Our facility is OEM-certified and has the necessary tools, training, and equipment to repair vehicles according to manufacturers' instructions. Collision repair shops must be current with the latest vehicles. We strive to obtain and retain as many OEM certificates as possible so we can fix vehicles accurately.
Reviews Summary
Customers' Dan's Paint and Body reviews are extremely positive, earning high marks for their service and customer service. Many people mentioned the communicative reception they received and they were grateful for the frequent updates. There are also several good things to say about the staff, with some reviewers praising their conscientiousness and professionalism. The work done is also of excellent quality, with numerous customers appreciating the shop's attention to detail. Some people said they were incredibly proud of the refurbishment. Finally, several happy clients stated that they were strongly recommending Dan's to others who needed body shop services. A few were critical of how good the wait was. This comprehensive summary should contain all the reviews that originated from different customers.
Frequently asked questions
7 questions
What do Dan's Paint & Body clients say about the work?
Clients frequently praise the high-quality repairs and excellent customer service at Dan's Paint & Body. Reviewers highlight the professionalism of staff like Oscar and the timely updates throughout the repair process, ensuring a smooth experience.
Does Dan's Paint & Body offer collision repair services, and what do customers think about them?
Yes, they provide collision repair services including bumper replacement, door repair, and dent removal. Customers report satisfaction with the quality of repairs and the professionalism of the team, noting that their vehicles looked new after service.
What are the operating hours for Dan's Paint & Body?
Their hours are as follows: Monday: 8:00 AM - 5:00 PM, Tuesday: 8:00 AM - 5:00 PM, Wednesday: 8:00 AM - 5:00 PM, Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 5:00 PM, Saturday: Closed, Sunday: Closed.
Can I get assistance with insurance claims at Dan's Paint & Body?
Yes, they offer insurance assistance including free claims processing and rental car coordination. Reviewers appreciate their help navigating insurance issues, which enhances the overall repair experience.
What types of paint services does Dan's Paint & Body provide?
They offer a variety of paint services, including full paint jobs, touch-up paint, and clear coat application. Clients often mention the quality of the paint work and attention to detail in their reviews.
How does Dan's Paint & Body handle customer communication during repairs?
Customers consistently mention the excellent communication from the staff, especially Oscar, throughout the repair process. Many reviews highlight that they received timely updates, which contributed to a positive experience.
The owner Dan is a scammers and laughs at the misfortune of others. He basically has a monopoly in Tucson for working on Tesla and the lot is filled with them unfixed. After months of waiting for an email back, I brought my Tesla model S in to get an in person estimate to replace the bumper and recalibrate the cameras. After an hour of back and forth about why I want to fix the damage and how I’m going to pay (cash) I spoke with Dan. I said “ Hi how are you” he answered with “ I’m doing better than you” and I said “ wow that’s a strange way to start a conversation”
I used to work customer service but that is still the most ignorant thing anyone’s ever said to me. I never got the estimate as they refused to work with me because “it’ll take an hour to type up and it’s too much paper work”.
That was a bummer but its probably best I don’t continue to beg them to take my $20k. I won’t ever use their services due to Dan & Oscars strange, disrespectful and disgruntled attitude.