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CarMax

Name: CarMax
Address: Burbank, US
Telephone: +18187364720
Rating: 4.2451

102 reviews

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+18187364720

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1000 S Flower St, Burbank, CA 91502, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

We’re the biggest used car dealer in the U.S. Our “no haggle” pricing was the first change agent in this sector. It turned the anxious and despised practice of purchasing or selling an automobile into a simple, truthful experience everyone deserves. Since then, we've excelled in customer service. Our inventory includes used trucks, cars, and SUVs. You can find just what you're searching for in one place. CarMax Burbank is the easiest way to go for non-aggressive, non-haggling car purchasing. Every car is CarMax Certified and comes with a 30-Day Guarantee. Do you want to sell your car? We make it simple for you. We will buy your car even if you do not purchase one of ours.

SUMMARY Reviews Summary

Many Carmax customers lauded its service. Mention the low-stress and speedy transactions. The overwhelmingly positive customer reviews, From drop-off to estimate and payment, and straight forward and fast. Employees are friendly, professional, and prioritize the needs of the clients. Customers offer glowing reviews about individual team members such as Ricardo, Wendy, and Susu, who are very helpful and excellent. A past customer recommended Carmax to family and friends. They found perfect vehicles and were not pressured to buy different cars in a good experience. The feedback repeatedly described the car appraisal and sale process as enticing, easy, informative, and effective for everyone. The Carmax service department receives many favorable reviews for the hassle-free and successful time spent. Also, there were a few negative points about waiting times and potential understaffing. However, satisfaction was still high, with mention of it being a quality service and a "Gem in the car buying and sales world." The evaluations of 20 customers helped achieve this conclusion that Carmax's services lived up to the promise of a "pain-free and professional experience."

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Reputation Change over time

Pros & Cons

PROS

recommend (4)

highly recommend ... (3)

very efficient (3)

good service (2)

very helpful (2)

very smooth (2)

great service (2)

great experience ... (2)

fair price (2)

accommodating (2)

Cons

rude (2)

too expensive (1)

damages (1)

very slow (1)

dissatisfied (1)

will not return (1)

disappointed (1)

horrible (1)

not recommend (1)

expensive (1)

CarMax Reviews: 102. Average Rating: 4.2

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