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US / CA / Burbank
CarMax photo
CarMax photo
CarMax photo
CarMax photo
CarMax photo

CarMax

Address: 1000 S Flower St, Burbank, CA 91502, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Car Selling Instant Offer $10 - $20 Call to Book
Vehicle Appraisal $0 - $100 Call to Book
Lease Buyout $100 - $300 Call to Book
Car Buying Used Car Purchase $15,000 - $30,000 Call to Book
Trade-In $5,000 - $25,000 Call to Book
Financing Assistance $0 - $200 Call to Book
Customer Service Appointment Scheduling $0 - $50 Call to Book
Condition Assessment $0 - $100 Call to Book
Customer Support $0 - $50 Call to Book
Financing Options Loan Application $0 - $200 Call to Book
Payment Plans $200 - $1,000 Call to Book
Interest Rate Consultation $0 - $50 Call to Book
Vehicle Service Maintenance $100 - $300 Call to Book
Repair Services $200 - $1,000 Call to Book
Interior/Exterior Detail $50 - $200 Call to Book

What people love

From reviews
Quick process Friendly staff Fair pricing Efficient service Stress-free experience Professional staff Easy car selling Good communication No pressure sales Smooth transaction

About this business

We’re the biggest used car dealer in the U.S. Our “no haggle” pricing was the first change agent in this sector. It turned the anxious and despised practice of purchasing or selling an automobile into a simple, truthful experience everyone deserves. Since then, we've excelled in customer service. Our inventory includes used trucks, cars, and SUVs. You can find just what you're searching for in one place. CarMax Burbank is the easiest way to go for non-aggressive, non-haggling car purchasing. Every car is CarMax Certified and comes with a 30-Day Guarantee. Do you want to sell your car? We make it simple for you. We will buy your car even if you do not purchase one of ours.

Reviews Summary

Many Carmax customers lauded its service. Mention the low-stress and speedy transactions. The overwhelmingly positive customer reviews, From drop-off to estimate and payment, and straight forward and fast. Employees are friendly, professional, and prioritize the needs of the clients. Customers offer glowing reviews about individual team members such as Ricardo, Wendy, and Susu, who are very helpful and excellent. A past customer recommended Carmax to family and friends. They found perfect vehicles and were not pressured to buy different cars in a good experience. The feedback repeatedly described the car appraisal and sale process as enticing, easy, informative, and effective for everyone. The Carmax service department receives many favorable reviews for the hassle-free and successful time spent. Also, there were a few negative points about waiting times and potential understaffing. However, satisfaction was still high, with mention of it being a quality service and a "Gem in the car buying and sales world." The evaluations of 20 customers helped achieve this conclusion that Carmax's services lived up to the promise of a "pain-free and professional experience."

Frequently asked questions

7 questions
What do CarMax clients say about their experiences in Burbank?
Customers frequently highlight the ease of the car selling process, with many noting the friendly and efficient staff. Reviewers appreciate the no-pressure environment and quick transactions, often mentioning specific employees like Wendy and Susu for their exceptional service.
What services does CarMax offer for selling and buying vehicles?
CarMax provides a range of services including Instant Offer, Vehicle Appraisal, and Lease Buyout for car selling. For car buying, they offer Used Car Purchase, Trade-In, and Financing Assistance. Additionally, they have Customer Service, Financing Options, and Vehicle Service.
Does CarMax provide financing assistance for used car purchases?
Yes, they offer financing assistance as part of their car buying services, helping customers navigate loan applications and payment plans to make the buying process smoother.
Can I get an instant offer for my car at CarMax?
Yes, CarMax offers an Instant Offer for your vehicle, making it easy to sell your car without pressure. Many customers have praised the quick evaluation process, often receiving offers within an hour.
How does CarMax ensure customer satisfaction during the car buying process?
CarMax emphasizes a no-haggle pricing model, which simplifies the buying experience. Customers have noted the professionalism and helpfulness of staff, contributing to a stress-free environment.
What types of vehicle services does CarMax provide?
CarMax offers various vehicle services including Maintenance, Repair Services, and Interior/Exterior Detailing to keep your vehicle in top condition after purchase.
Where is CarMax located?
1000 S Flower St, Burbank, CA 91502, USA

Location & directions

Burbank, California
CarMax
Used Car Dealer
Address
1000 S Flower St, Burbank, CA 91502, USA
Hours
Closed Now
CarMax Reviews · 4.2 average
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