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  1. US
  2. CA
  3. El Cajon
Auto City

Auto City

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400 N Johnson Ave, El Cajon, CA 92020, USA Get Directions
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ABOUT   Services Excellence Summary

Almost one ten years ago, Auto City started with a different approach. After examining the downsides, car buyers encounter, we developed strategies that led to a better experience. For example, our initial initiative was upfront pricing. This strategy eliminated the bargaining in our dealership. We have continued to provide this for customers who like to avoid the unpleasant price negotiations. Our next innovation was “you know what we Know”. We give every vehicle on our site a thorough history report that shows you what we know about it, such as accidents, major repairs, and how it was maintained. This was not enough for us, so we made sure that everyone in our organization cooperated to give the customers a relaxing, stress-free purchase experience. We do not push quick decision-making, hard selling, or trying to convince you to buy a more expensive vehicle than you need. Our approach is to follow the customer’s pace. Our ultimate goal was to ensure that every car in our inventory was of the highest quality available. This required choosing only the top vehicles and giving them a thorough inspection, service, and detail. We also formed relationships with the most reputable banks and lenders to provide the financing you need, no matter how bad your credit is. Our second location in El Cajon was launched just two years after the first one. The service department is also modernized with the most recent technical advancements and certified technicians. Our team and approach are dedicated to making used car buying a nice experience. Come and experience the difference.

 

SUMMARY   Reviews Summary

Auto City's dominance in customer service reviews with most customers appreciating their very professional, friendly, and systematic staff for their help, explaining, and being very accommodative throughout the car buying process. Ali, for example, helped out many with their car purchasing, and from the reviews he got, it shows that most of the customers really recommend his good work and to be contacted in case a client wants to buy. The supporting staff are good in communication and very friendly in attending the queries given to them. In cases where online communication was used especially at late hours, they also respond very quickly and give the necessary help in advance while giving a smoother and quick car buying spree like never before. Some of the clients are very grateful as the company helps those who have had serious difficulties getting financial assistance. Some of the clients have been turned down with an explanation and referred to companies that might be beneficial to them due to some surety and confirmations yet they can't be given financial assistance. One of the clients who also was very grateful reviewed the company’s name and said that he was blessed to have a friend who recommended him because ever since he had difficulties in obtaining credit services from the dealers who had tried before because they have to think he is not in a position of paying on time the loans he is planning to take. The company was able to attract so many clients who had potential cars at this time as the company had made a name for accepting all, and also having a duration the customer may take if it is to settle the credit and leave the car back multithumb is very good to those who never afford some of the credit and for this, it has helped the company achieve its long-term goals and mission. That helped a lot because most of the people who needed help had a terrible financial problem affecting them all through as they were not given help from anywhere else they had tried. On the vehicle purchased, most clients are satisfied as the vehicles are of high quality. The dealership's three-day return policy was also a game changer that safeguards clients from suboptimal purchases as it gave them three days to determine if the vehicle was suitable. Auto City's ability to provide quality vehicles and excellent customer service earned them many recommendations from numerous consumers as a result of the constant reviews and experiences from previous customers. But a more excellent proportion of clients favored return reviews from the company they had purchased, as their expectations were meet. The returning of their cars was much easier as most of the clients had faced the same problems having a car that they did not like because they had not test-driven the car before purchasing or even the car was too expensive that after buying it always lacks the things that the car requires on the road, and by that, it forced them to return, although the clients have given th...

 

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Pros & Cons

PROS
recommend (19)
highly recommend ... (11)
very helpful (8)
great experience ... (8)
helped me (7)
very professiona ... (5)
very friendly (3)
great customer s ... (3)
attention to det ... (2)
welcoming atmosp ... (2)
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Cons
rude (1)
no customer serv ... (1)
very disappointe ... (1)
disappointed (1)
waste your time (1)
not helpful (1)
horrible custome ... (1)
horrible (1)
never heard back ... (1)

Auto City Reviews: 104. Average Rating: 4.5

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