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CarMax

Name: CarMax
Address: Irvine, US
Telephone: +19493410801
Rating: 4.0882

102 reviews

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+19493410801

Open 10:00 AM-9:00 PM now

9501 Research Dr, Irvine, CA 92618, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in California

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ABOUT Services Excellence Summary

Innovative customer experiences and superior client service set CarMax apart. We are America's largest used car retailer because of our commitment to innovation and excellence. Our "no haggle" pricing was the first industry disruptor, removing the hassle and anxiety from buying or selling a car. Our transparent and upfront pricing leads to a simpler and more genuine experience that everyone deserves. We've since pushed the envelope on customer care. Customers nowadays may purchase a car in a way that works for them, be it online, in our stores, or a hybrid of the two. Our Love Your Car guarantee (learn more) pairs our adaptable method with the industry's strongest Love Your Car warranty (learn more), which includes 24-hour test-drives and 30-day return policies (up to 1500 miles). This is an experience that modernizes the way you buy a vehicle.

SUMMARY Reviews Summary

CarMax is praised for the process and above-market value offers for used cars. Christopher and Alex get a mention for their professionalism, kindness, and knowledge. Customers are happy with the hassle-free and easy experience of interacting with Carmax, citing superb FedEx experience, speedy and efficient services, and outstanding service from Michael, Rob, and Fred. The reviews also celebrate superior customer service at the Irvine car lot. Some reviews raise concern about car value change based on current market conditions, but the overall satisfaction is high and they would surely recommend the site. Customers concur that CarMax provides excellent service while selling or buying cars, proving that the site is reliable and worth it. Additionally, the positive reviews commend Christopher, Alex, Rob, Kwesi, and Fred for professionalism and superior customer service. However, some reviews express concerns over fluctuations in car values. Still, all reviews demonstrate that customers are satisfied with the experience and would recommend the site to others.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

great experience ... (4)

recommend (4)

very friendly (4)

very relaxing (2)

great customer s ... (2)

recommended (2)

good service (2)

helped me (2)

friendly staff (2)

knowledgeable an ... (2)

Cons

not recommend (1)

poor communicati ... (1)

unprofessional (1)

wasted my time (1)

horrible (1)

rude (1)

not helpful (1)

rude (1)

terrible custome ... (1)

CarMax Reviews: 102. Average Rating: 4.1

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