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Moss Bros. Volkswagen of Moreno Valley

Moss Bros. Volkswagen of Moreno Valley

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27750 Eucalyptus Ave, Moreno Valley, CA 92555, USA Get Directions
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ABOUT   Services Excellence Summary

Welcome to Moss Bros. Volkswagen of Moreno Valley, your local car dealer, where we have new and pre-owned vehicles on hand! This includes every New Volkswagen model: we are the official VW dealer in the area! We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Located in Moreno Valley, CA, we provide drivers from all over the Riverside area with the best sales and service possible and will even assist you in obtaining a Volkswagen financing near Riverside. Our commitment to customer service will ensure that if you're in Moreno Valley or Riverside and you want a new vehicle, we have it with the features, safety, and technology you need. Our Service Department features Certified and Experienced Technicians who will handle your repair and maintenance needs quickly and efficiently. You can trust that your vehicle will be in good hands when it is in the care of our Volkswagen expert technicians. We also offer a full array of Vehicle Accessories in our Parts Department. Here is a partial list of add-ons:

 

SUMMARY   Reviews Summary

Volkswagen customers have varying feedbacks, with an exceptional customer service and support rating. Many have found the staff like Ivette friendly, diligent, and professional. They provide a seamless service, and some customers have named individuals such as Ali and Dalton for ensuring that customers get beyond perfect service by ensuring that they create a relationship as opposed to transactions. The effortless communication and absence of pressure are appreciated. Some customers like the dealership's shuttle service and its commitment to ensuring the safety of its customers through the hot summer days must be accompanied like being escorted from one place to the other to avoid dehydration. The majority of the divisions have recognized that, and they have been happy with the car wash service that is offered as they have used it before getting. It is clear from most of the service reviews that they have not had any problems with various repair options. The only time some customers have experienced unlisted charges. This is evident when one client took his car for a 10K service and was charged over and additional features replacement that afterwards he realized all wheels not replaced. It's obvious the last time the wheels were replaced, the dealership forgot to replace the other three. It's, however, still happy that has he has stated that there are intermediate services offered during various 10K service tasks. That allows the customers to keep their vehicle in the great i.e. excellent state and maybe one of the reason that the vehicle has been performing so well. Thus, in general, the dealership service is rated as good as none has been to the dealership without some reasons as such people and share their experience. In conclusion, Moss Bors has excellent customer feedback, with many complimenting the service and the staff. Selling cars and taking care of all customer experience is the dealerships focus, and the customers have seen that in their feedback. However, some maintenance discrepancies and higher expenses rather than being identified and communicated as needed.

 

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Pros & Cons

PROS
recommend (7)
great service (6)
great customer s ... (3)
good experience (3)
excellent servic ... (3)
very knowledgeab ... (3)
great experience ... (2)
reasonable price ... (2)
very professiona ... (2)
good service (2)
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Cons
worst experience ... (2)
waste of time (1)
worst experience ... (1)
frustrating (1)
wasting my time (1)
horrible custome ... (1)
horrible (1)
upset (1)
disappointing (1)
waste my time (1)
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Moss Bros. Volkswagen of Moreno Valley Reviews: 103. Average Rating: 4.2

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